Resumo

BIMBELA-SERRANO, María Teresa; BIMBELA-SERRANO, Fernando  e  BERNUES-VAZQUEZ, Luis. Satisfaction survey of a quality improvement program of the aragonese health service. Enferm. glob. [online]. 2015, vol.14, n.39, pp.261-272. ISSN 1695-6141.

Introduction: According to the 2008 report of the National Health System, there is a 4.7% the users who believes that the health system should be completely redone and almost 27% consider it is necessary to make important changes to improve it. Hypothesis: The development of a specific weight control program for obese patients in Primary Care, allows improving the quality of the attention perceived by the patient in Primary Health Care. Objectives: To assess the influence of a quality improvement program in Primary Care on the global results of a satisfaction survey conducted between the users of a given Basic Health Zone. Materials and Methods: Prospective study of quasiexperimental intervention focused on the treatment of obesity in Primary Care, carried out from January 2012 through December 2014. Its final evaluation was done by conducting a self-managed Satisfaction survey and was compared to the results obtained with the same questionnaire from the Aragon's Health Service in that Basic Health Zone. The statistical analysis of the data was carried out by using the SPSS.15 software program. Main results: Results improve in the following aspects: "Interest displayed by the nursing staff", "Satisfaction of health cares (medical and nursing)" and "Solution given to problems". There were not negatives aspects and the 100% of respondents stated a general satisfaction and 88% remarked the patience of the professional with the patients. Conclusion: The quality improvement project done with chronic patients from the Primary Care Nursing Practice, has been very successfully valued, leading to improve the global results score of the Aragon's Health System in the Basic Health Zone.

Palavras-chave : Patient Satisfaction; Health Survey; Obesity; Primary Health Care.

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