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Enfermería Global
versão On-line ISSN 1695-6141
Resumo
PRATS-ARIMON, Marta et al. A training communication program designed for emergency nurses working at ambulance. Enferm. glob. [online]. 2022, vol.21, n.67, pp.109-134. Epub 19-Set-2022. ISSN 1695-6141. https://dx.doi.org/10.6018/eglobal.507341.
Communication is the key to understanding the emotional vulnerability of patients in critical condition. A sudden change in health experienced by these individuals due to an accident or illness can lead to serious psycho-emotional outcomes.
Main objective:
To conduct and evaluate an augmentative alternative communication training program (CONCETEM) for pre-hospital nurses and determine its utility and the satisfaction of the nurses.
Methods:
The study has an observational-descriptive design. The sample was 12 pre-hospital nurses selected by inclusion criteria. Post-training evaluation was conducted by the research team to learn whether nurses could perform the communicative intervention.
Results:
100% of the nurses who underwent CONECTEM training were prepared to implement communicative intervention in the ambulance. 60% of the nurses considered that the training was very useful for improving the quality of care for critically ill patients transferred by ambulance. The nurses' satisfaction with the communication training was ‘very good' for 42.4% and ‘good' for 58.3%.
Conclusions:
The results support the importance of Augmentative Alternative Communication training to improve outcomes in critically ill patients and reveal that nurses feel that more training is needed.
Palavras-chave : Communication barriers; critical care; ambulance; nurse-patient relationship.
