Resumo

PEREZ DOMINGUEZ, Tais et al. Patient satisfaction in a dialysis unit: what factors influence patient satisfaction in dialysis?. Enferm Nefrol [online]. 2012, vol.15, n.2, pp.101-107. ISSN 2255-3517.  https://dx.doi.org/10.4321/S2254-28842012000200004.

Introduction: Kidney disorders require prolonged medical treatment, in which professional competence is combined with other skills, both emotional and psychosocial. In these chronic processes, the user becomes the "centre of the system," needing professionals able to attend to them in a multi-disciplinary way. In this context, health policy cannot work without taking into account the patient's opinion, which represents added value in terms of the perception of their health or well-being. Aim: To find out the degree of satisfaction among patients with chronic kidney disorders in haemodialysis. Secondly, to establish the variables associated with greater or lesser satisfaction on the part of patients in dialysis units. Material and Method: 187 patients took part in the research. Their average age was 66. We used a modified SERVQHOS questionnaire. Results: Satisfaction levels were high and similar to those in other units in Spain. The worst-rated aspects by these patients were "waiting time," "the ambulance service" and the "quality of the food." Factors such as age, time on dialysis, sex and dialysis shift (morning or afternoon shift) affect the ratings on the questionnaire. Conclusions: Identifying the factors affecting satisfaction is as important as assessing it. This must take into account the variables inherent to the patient which are influencing perceived satisfaction.

Palavras-chave : Patient satisfaction; Haemoialysis; Perceived quality.

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