Aims:

Patient satisfaction is one of the great challenges that the healthcare system seeks to achieve and that has a positive impact on the biopsychosocial sphere of the patient.

It is a priority for healthcare professionals to ensure this satisfaction and this involves knowing the needs of the patient and then setting targets that the staff must meet.

Objective:

To analyse the dialysis patient satisfaction according to existing scientific production.

Material and Method:

An integrative review has been carried out through a search of PubMed, Cuiden, Google academic and Medes databases. Original and review articles were included, in English and Spanish, excluding those articles that did not present results or that were not in full text.

Results:

We reviewed 17 articles that met the selection criteria. The main results found were grouped into the following aspects: determining factors in the level of patient satisfaction, satisfaction assessment tools, nursing role and areas for improvement.

Conclusions:

The most influential factors in the satisfaction of dialysis patient are, mainly, the transmitted confidence and disposition of the health personnel, personalized treatment, kindness and transmitted security, the skill to puncture, among others. Regarding measurement instruments, there is no specific measurement instrument to evaluate satisfaction in dialysis patient. The most satisfactory attributes that stand out in nursing are kindness, willingness and interest, professional technical preparation, personalized treatment, confidence and clinical safety.

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