Aim.

To analyze the association between quality of care and the level of saturation of the emergency department of a hospital in Hidalgo, Mexico.

Methodology.

A systematic review was carried out in PubMed and SciELO - Scientific Electronic Library Online in March 2020, using the keywords: quality of medical care, hospital emergency services, quality history in Mexico, level of saturation of services of medical emergency, quality in the Mexican health system. We also searched for "academic google" with the same terms, the search was carried out in Spanish.

Results.

The technical quality of care, valued through adherence to protocols of medical care and Clinical Practice Guidelines, denotes areas of opportunity, mainly in the first level of care, long waiting times, days of hospitalization, medical errors, among others. perceived as associated with poor quality of care.

Conclusion.

Due to the results detected in the references consulted, it is necessary to analyze the niches of the system that are in the highest state of vulnerability, such as the level of saturation of the emergency service, work on the quality of care indicators with material and human resources Otherwise, the results in the face of the saturation of health services will continue with a negative perception, that is, non-positive results.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )