Resumo

TORRES-CORTS, Ana M; DIEZ, Beatriz; LOPEZ-ARELLANO, Eva M  e  PENA-PACHON, Lucía. Impact of phone calls in a hospital at home unit. Hosp. domic. [online]. 2021, vol.5, n.3, pp.153-159.  Epub 13-Set-2021. ISSN 2530-5115.  https://dx.doi.org/10.22585/hospdomic.v5i3.133.

The Home Hospitalization Units (HAD) perform complex care at the hospital level to patients who are at home. One of the essential criteria for being admitted to this service is the ability to contact the HAD team by telephone so that the patient and the caregiver can be in permanent contact with the healthcare team. This inclusion criterion, however, involves an impact in the organization of the HAD, that respond to these demands since it can represent, sometimes, changes in the organization of the circuits, extraordinary emergency visits ... etc.

The telephone advice facilitates information and training for the empowerment of the patient and caregiver.

This study aims to collect and examine prospectively the impact that these calls have on the development of the work of the HAD team, as well as to evaluate the reasons that generate them to work in line with the continuous improvement.

Palavras-chave : Telemedicine; mHealth; Home Care Services; Home Care Services, Hospital-Based; Interviews as Topic.

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