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Revista de la Asociación Española de Especialistas en Medicina del Trabajo
versão On-line ISSN 3020-1160versão impressa ISSN 1132-6255
Resumo
CARRILLO TRUJILLO, Diana Karime et al. Sickness absence in a contact center of the city of Medellín in the period 2016-2017. Rev Asoc Esp Espec Med Trab [online]. 2019, vol.28, n.1, pp.49-56. Epub 28-Dez-2020. ISSN 3020-1160.
Introduction:
absenteeism constitutes a serious problem for the companies worldwide. Call centers are not the exception.
Objectives:
to determine causes of absenteeism for sickness absence and to identify sociodemographic and labour factors and direct cost in a call center in Medellín, 2016-2017.
Material and Methods:
a descriptive, transverse study. The study analysed 36.283 records of absenteeism that were registered in accordance to diagnoses (CIE 10). These records were re-classified according to medical criterion and it was calculated rates of absenteeism in accordance to NTC 3793.
Results:
99.3% of absences were due to general illness. The average of absence is 4.28 +/-5.64 days per worker. Only 5% of absenteeism exceeded five days. The gastrointestinal diseases and of respiratory tract had the major days of absence. The repetitive absentee contributed a total 44,063 lost days. The chronic absentee generated a loss of 223 days per 100 workers.
Palavras-chave : absenteeism; Sick leave; prevention and control.
