Resumo

CASTILLO RUEDA, A. del  e  PORTUGAL ALVAREZ, J. de. Technical project of management and functioning of the Internal Medicine unit. An. Med. Interna (Madrid) [online]. 2004, vol.21, n.1, pp.31-38. ISSN 0212-7199.

The Internal Medicine Services have a central role in the medical attention of our hospital system so much as patients’ volume attended like as their variety, reflex of the preparation and polyvalency of their professionals. The current regulation on coverage of service headquarters demands the presentation of a management project that must test our knowledges, skills and aptitudes for the clinical and sanitary management in order to reflect them in a document of commitment with the direction and with our fellows who are a part of the welfare unit. The person in charge of the service, as boss, agent or leader, is the one who must mark the strategic lines, to indicate the aims, to define the projects, to coordinate the tasks and to evaluate the results with other offers to obtain agreeded aims controlling the different points of view. Our professional and social commitment is, sharing clinical management with ethics, quality and welfare safety, to offer our patients (consumer or users) the best results (effectiveness), with useful measurements (efficacy) and with the minors drawbacks and costs (efficiency). The aim of this work is to offer the elements that are necessary for the accomplishment and introduction of a project of clinical management in a service of internal medicine, highlighting its methodology and the most important problems than can arise as well as the possible welfare alternatives.

Palavras-chave : Internal Medicine; Project management; Clinical management; Ethics; Quality; Efficiency.

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