Main objective:

To explore barriers and facilitators perceived by health professionals in the care of migrants in Primary Health Care (PHC) in Santiago de Chile in 2020.

Methodology:

Qualitative design, case study. Ten PHC professionals were interviewed. Content analysis was used to determine thematic patterns, according to Creswell. Approval was obtained from the Ethics Committee of Universidad Andrés Bello, Chile.

Main results:

Language was perceived as one of the main barriers to health care for migrants and a lack of training. The availability of technological tools to reduce communication gaps and the willingness of professionals to establish a therapeutic relationship were highlighted as facilitators.

Main conclusion:

Care for migrants in PHC requires culturally relevant strategies, considering barriers such as language and lack of training, and taking advantage of technological tools for effective communication.