Case:

30-year-old man with progressive bilateral hearing loss and perceived vulnerability to the risk of dependence for communication with others.

Objective:

To know the different communication strategies, based on evidence, to improve the quality of care among health personnel and people with hearing loss.

Methods:

searching for evidence following the PRAXIS model.

Results:

Good practice recommendations: (a) acquire knowledge about the most appropriate method of communication for the patient; (b) facilitate access to people in health centers and consultations; (c) seek support from other resources to avoid exclusion; (d) know the linguistic skills to communicate with deaf people; (e) employ interpreters in health units; and (f) ensure that the information provided is understood. Self-care practices: become aware that deafness is a disability that has certain solutions, know your rights and available resources and ask for help whenever you need it due to the lack of knowledge on the part of health professionals about communication with deaf people.