Resumo

GARVI SOLER, P.; VILLANUEVA RODRIGUEZ, C.  e  ANDRES MARTINEZ, E.. Launching a consultation by email, to provide solutions, not to create problems. Rev Pediatr Aten Primaria [online]. 2014, vol.16, n.64, pp.311-316. ISSN 1139-7632.  https://dx.doi.org/10.4321/S1139-76322014000500006.

Objective: digital technologies offer us new possibilities to promote health and management of diseases. We propose to use the e-mail in the pediatric office as a way for opening and improving the communication between the patients and the pediatrician. Methodology: we created a specific e-mail account, offering it to the assigned families so that they can communicate with their paediatrician. We give them some recommendations and agreements about how to use it correctly. Results: in these four years, the experiment has being satisfactory for both parts, pedriatricians and families. In an anonymous survey, 90% of the families were happy with this way of communication. Conclusions: in paediatrics, parents and guardians of children use new technologies and they find it convenient to consult health issues that do not require face to face assessment of the child, all of this with professionals who regularly attend their children without having to make an appointment and travel to the health center. Professionals can provide them thoughtfully and select information they can save to consult at any time. Before launching a consultation by e-mail it’s important to evaluate how you are going to use this medium, and agree on the practical aspects needed for proper use. It must be decisive for the posed problems and not a source of problems for the professional.

Palavras-chave : e-mail; Doctor-patient communication; Telemedicine.

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