Purpose

To determine / establish the relationship between socio-demographic factors and dimensions of care quality of care and satisfaction in caregivers of elderly patients admitted to acute Hospital Virgen del Valle (Toledo, Spain).

Methodology

Design: Cross-sectional study. Field of study: Geriatric Hospital of Toledo (Spain). Study subjects: Main caregivers of elderly patients admitted to the Hospital Virgen del Valle de Toledo, in the acute care setting. Sample size: 267 caregivers (p = 0.5, confidence interval 95%, e = 0.06).Measuring instrument; Validated questionnaire, based on the SERVQUAL model to measure the satisfaction of the care provided. Determinations: To determine the effect of the predictor variables on the level of satisfaction, simple and multivariate analyzes were performed linear regression.

Results

The overall assessment of satisfaction with the attention of care is "immediately good", always getting higher scores on the assessment of care in care in general. In relation to the items surveyed on satisfaction and quality dimensions and caregiver profile, found statistically significant differences in gender, age, education level of the caregiver, hospitalization time, level of dependence of the patient, share home or not, and previous earnings.

Essence/Conclusion

There is an urgent need to increase the level of awareness of carers and meeting their expectations for care, care to develop strategies according to their preferences. Knowledge of deficiencies on caring professionals provides data on where to intervene to achieve favorable changes to increase satisfaction.