Resumo

ARCE, José M. et al. Designing a method to assess and improve the quality of healthcare in Nephrology by means of the Delphi technique. Nefrología (Madr.) [online]. 2014, vol.34, n.2, pp.158-174. ISSN 1989-2284.  https://dx.doi.org/10.3265/Nefrologia.pre2013.Dec.12286.

Background: Free choice is not easy when there is a lack of information. Methods for evaluating quality of care to provide patients with comprehensive and understandable information on hospital departments are therefore necessary. Objectives: To draft a methodological proposal for evaluating quality of care of hospital departments, the data of which can provide citizens with useful care quality information. The proposal should be based on consensus and on the experience of medical specialists, defining thus complementary paths to improvement. Methods: A Delphi study on the quality of care in Nephrology, comprising three phases: assessment results, necessary means for quality, and importance of medical advice and surveys among specialists. The questionnaire was administered to a panel of 32 nephrologists. Results: The nephrologists accepted the outcome criteria on quality of care 55/62 (89%), as well as the proposed means for quality of care 87/92 (95%). 81% of the nephrologists reported the validity and topicality of providing patients with specialist advice as to the most adequate department to better treat their kidney diseases. 86% of the panellists deemed appropriate to include surveys on medical advice as additional criteria for the evaluation of quality of care. Conclusions: It is possible to obtain a consensus-based methodological proposal for the evaluation and improvement of quality of care which includes results on quality of care, means for quality of care, and medical advice based on surveys carried out among specialists to identify the best Nephrology departments. This method could provide reliable and understandable guidance for citizens.

Palavras-chave : Hospital care; Quality; access and assessment of healthcare; Consensus; Healthcare quality indicators; Nephrology; Delphi technique.

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