SciELO - Scientific Electronic Library Online

vol.23 issue5Interterritorial inequalities in compensation for occupational diseases in Spain from 1990-2007 author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google


Gaceta Sanitaria

Print version ISSN 0213-9111


MADERUELO-FERNANDEZ, José Ángel; HERNANDEZ-GARCIA, Ignacio; GONZALEZ-HIERRO, Miguel  and  VELAZQUEZ-SAN FRANCISCO, Isabel. Information needs of patients in primary care from the perspective of health professionals: A Delphi study. Gac Sanit [online]. 2009, vol.23, n.5, pp.365-372. ISSN 0213-9111.

Objective: To determine the information needed by patients in relation to the supply of primary care services from the perspective of health professionals. Methods: The Delphi technique was used as a consensus method. Seventy experts were asked to participate: 35 primary care physicians, 32 nurse practitioners, and three pediatricians in rural and non-rural health centers in the Health Area of Salamanca between May and December 2006. The questionnaires used were structured into six sections: patients' knowledge of their health, services in their health centers, administrative topics, the media, information expectations, and communication barriers. In the third questionnaire, prioritized answers were scored between 5 points and 1 point according to their importance. Results: All three questionnaires were completed by 44 experts (62.8%). The information needs with the highest scores were information on patients' diseases (4.0 points), subjects related to patients' responsibility for their health (3.8) and preventive advice (3.6), followed by subjects relating to access (4.2), emergencies (3.4), physicians' and nurse practitioners' services (3.6), and places to go to get information (4.0). The lack of coordination between primary and hospital care (4.1) and excessive bureaucracy (3.5) were considered to limit communication and information. Conclusions: The factors identified focus on contents that allow patients to get involved in their own process and to take active part in the decision-making that concerns them. Other important factors were information about services and the access to them.

Keywords : Consumer health information; Information access; Health services needs and demand; Delphi technique; Family physicians; Nurses; Primary health care.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License