Resumen

BERNAT JIMENEZ, Antonia  y  CASO PITA, Covadonga. Development of a procedure for the resolution of conflict situations and psychological harassment at work. Med. segur. trab. [online]. 2010, vol.56, n.219, pp.124-131. ISSN 1989-7790.

This article is focused on describing the methodology used in the creation of a conflict situation and psychological harassment at work resolution procedure. The described procedure is part of a preventive design line of work intended to constitute an action plan to prevent violence within a healthcare organization. Its main feature is the importance given to the co-responsability of every member of the organization in terms of creating and implementing the preventive measures that constitute the preventive program itself.

Palabras clave : Workplace violence; psychosocial risks prevention; conflicts; psychological harassment; healthcare personnel.

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