Resumo

BERNAT JIMENEZ, Antonia; CAPAPE AGUILAR, Ana  e  CASO PITA, Covadonga. Internal violence at work preventive interventions: good practice policies and conflict management. Med. segur. trab. [online]. 2011, vol.57, suppl.1, pp.35-52. ISSN 1989-7790.  https://dx.doi.org/10.4321/S0465-546X2011000500004.

Internal violence in the workplace is that which happens between coworkers, including middle management and high command. It includes physical violence and sexual and psychological harassment, as well as other psychological violent conducts different from that. It must be considered as a psychosocial risk which involves important danger for people's health and safety as well as organizational repercussions through direct and indirect costs. Considering internal violence from the "work risk" point of view means that it should be approached using the preventive action principles while it also allows the adoption of active strategies directed to prevent the phenomenon. Main national and international organizations propose to implement policies to prevent violence in the workplace. This article deals with the convenience of the development and implementation in organizations of an internal violence prevention policy, which involves all the organization, orientated to achieve healthy workplace environments focused on organizational and psychosocial factors. This article approaches the essential premises of internal violence prevention policies, dealing as well with the basic moments of the preventive strategy: - psychosocial risks evaluation - good practice policy - procedures for management of conflicts and psychological harassment at work - organizational communication strategies and formative actions To accomplish actual effectiveness, the internal violence prevention policies must be incorporated to the organization's Prevention Management System, which will at the same time, be integrated in all the rest of the management systems of the company.

Palavras-chave : Workplace violence; psychosocial risks prevention; conflicts; psychological harassment.

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