Resumen

CHAGOYEN BARROSO, Tatiana. External workplace violence in general emergencies of University Hospital "Virgen del Rocío". Med. segur. trab. [online]. 2016, vol.62, n.242, pp.25-48. ISSN 1989-7790.

Introduction: In recent years there has been an increase in workplace violence, and one of the most affected is the healthcare sector. Nowadays, it is starting to become important the workplace violence in the emergency personnel. Aggressions normally take place from users and, occasionally from relatives, to Healthcare professionals. Objectives: To know if General Emergency workers of University Hospital "Virgen del Rocío" (HUVR in Spanish) are aware of the existence of a prevention and attention plan for aggressions aimed at professionals from the Andalusian public health system. To know non-registered aggressions to the emergency personnel at HUVR. Material and methods: It deals with observational study, descriptive with 221 workers (68 men and 153 women), who are delivered a questionnaire about External Workplace Violence (VLE) perceived during the last two years. It is made a descriptive study with frequency analysis. And subsequently, it will be made a Chi-square test, or also named Fisher's Exact test, in order to know if it exists a connection between categorical variables. Results: Of all 221 workers who made the poll, only 26 know the HUVR aggression plan. Of all 127 aggressions in the last 2 years, only 13 were registered (it does not exist statistic significance with sex, age or professional category). Conclusions: It exists under-declaration of aggressions and an evident lack of knowledge of the aggressions plan at the University Hospital "Virgen del Rocío".

Palabras clave : Workplace aggression; health personnel; professional aggressions.

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