Resumo

ZEGRI, Mercé; NAVARRO, Josep M.  e  ARAMBURU, Míkel. Diversity Management Among Small Shops in Barcelona: A Case of Community Intercultural Mediation. Psychosocial Intervention [online]. 2009, vol.18, n.1, pp.37-45. ISSN 2173-4712.

The setting up of small shops by foreign people involves a number of difficulties and challenges with respect to how it fits in certain districts. These issues have been tackled from the view of intercultural mediation. This kind of intervention focuses on relationships and communication among shopkeepers by highlighting their common interests. Intervention also includes making associative networks acknowledge and adapt to new realities. This paper describes a process of intervention focused on community intercultural mediation carried out in small shops in a district of Barcelona. First, most significant results of the diagnosis stage are shown concerning the speech and relationships of main agents along with "conflict" analysis. Then a detailed mediation intervention is described that was carried out with a group of shopkeepers called "shop promoting group". Finally, bearing in mind their high participative and transformational potential, some general appraisals are made with respect to the impact of this type of processes and their continuity and sustainability.

Palavras-chave : shopkeepers; Shops kept by foreign people; Community Development; Intercultural Mediation; Conflict.

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