SciELO - Scientific Electronic Library Online

vol.30 issue3Care ability and burden in caregivers of people in hemodialysis and peritoneal dialysis author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google


Index de Enfermería

On-line version ISSN 1699-5988Print version ISSN 1132-1296


PENAGOS SUAREZ, Sandra Patricia  and  HENAO-CASTANO, Angela María. Communication and transfer of care in the emergency department. Index Enferm [online]. 2021, vol.30, n.3, pp.164-168.  Epub June 06, 2022. ISSN 1699-5988.


To describe the barriers of interpersonal communication during the transfer of care in the emergency department.


Qualitative, case study, was worked out in the emergency department, observation of care transfers was taken out in the different shifts for ten days and semi-structured interviews. The analysis was developed out by reducing the codes and generating the analysis categories based on the Irvine and Sidani nursing role effectiveness model.


The data analysis allowed to obtain the following categories: Communication with the patient, the family and between the work team. Meaning of the role of the nursing professional in interpersonal communication and communication strategies for a safe transfer of care.


The barriers to the good development of care transfer are communication gaps, lack of teamwork, which increases the occurrence of adverse events and sentinel.

Keywords : Communication; Emergency Medical Services; Guard Pass; Case Study.

        · abstract in Spanish     · text in Spanish