Resumo

MUNOZ-RAMON, J. M. et al. Process management in pain treatment. Rev. Soc. Esp. Dolor [online]. 2008, vol.15, n.4, pp.241-247. ISSN 1134-8046.

The management of pain still needs to be improved. The principles of process management can be applied to the design, development and daily function of a Pain Unit. The main request is its orientation to meet the needs and demands of patients. The identification of the different processes within the Unit allow for the design of its process mapping and the development of process files and flowcharts. This methodology of work may break away with traditional management schemes, but can contribute to better define the identity of the Pain Unit and eventually facilitate its certification in quality.

Palavras-chave : Pain; Process Management; Process mapping; Flowchart.

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