Abstract

KUOK, Angus C.H.. Insights for management among non-gaming industries: Employees’ dissonance in a casino dominant economy. Rev. psicol. trab. organ. [online]. 2017, vol.33, n.1, pp.33-39. ISSN 2174-0534.  https://dx.doi.org/10.1016/j.rpto.2016.12.003.

This study examined 290 full-time employees among non-gaming industries at Macau, where the economy was mainly dominated by the revenue from casinos. It clarified that work satisfaction was fairly low for employees in non-gaming industries, and dissonance was generated due to the discrepancy between employees’ work satisfaction and affective commitment. Organizational variables - management ethics and distributive justice -, a socio-emotional variable - family emotional support -, as well as personality variables - conscientiousness and neuroticism - were assessed in relation to work satisfaction and affective commitment. Regressions found distributive justice to be the most powerful and positive predictor that, together with management ethics and family emotional support, were the positive predictors of both work satisfaction and affective commitment. In addition, conscientiousness was a positive predictor, while neuroticism was a negative predictor of work satisfaction. Results were interpreted in relation to management, and implications for human resource management practice in non-gaming industries were discussed.

Keywords : Work satisfaction; Affective commitment; Management ethics; Distributive justice; Family emotional support.

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