Abstract

RITTER, R.S. et al. Correlaciones de variables del Inventario de Burnout de Maslach en profesionales de urgencia hospitalaria. Enferm. glob. [online]. 2012, vol.11, n.27, pp.210-223. ISSN 1695-6141.  https://dx.doi.org/10.4321/S1695-61412012000300012.

The emergency service is an environment that exposes the health care professionals to psychological diseases. The research looked for the characterization of the health care professionals who work at an emergency unit ina size IV hospital from the northwest of Rio Grande do Sul and to correlate Burnout Syndrome variables. This research is descriptive, quantitative and it was developed in 2007, with 38 professionals. The tools used for the recording of the data were the Maslach Burnout Inventory (MBI) and the socio-demographic data. A SPSS and descriptive statistics were used. The profile is 57,9% women, 30-40 years old, 60,5% married, with children,70,3% have studied secondary education, the 2,7% got graduated and the 27,0% got the post grad especialization. 34, 2% have worked for 3, 5 years in the profession and 55, 3% have worked for 3,5 years at the Emergency Department. Regarding the dimensions of the syndrome, there are tens of sick leaves due to emotional exhaustion, depersonalization and incompetence, showing a low level of Burmout. The context of work got high scores. Significant correlations were found among "age", "emotional deterioration" and "incompetence", between "time of action at emergency" and "incompetence", between the "time of work inemergency situations" and "development of the race", and between "emotional exhaustion" and "incompetence"; Depersonalization with Incompetence and Development of the Race; Incompetence with the Organizational Structure, Development of the Race and Interpersonal Relations; Organizational Structure with Work Overload(quantitative) with Interpersonal Relations. The production of more knowledge may help the daily routine ofthese professionals and it also may stimulate the researchers to carry on with their studies.

Keywords : Emergency services; Burnout; health care professionals; occupational stress.

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