Resumen

LLAPA RODRIGUEZ, Eliane Ofelia et al. Shift change mapping the perspective of nursing professionals. Enferm. glob. [online]. 2013, vol.12, n.31, pp.206-231. ISSN 1695-6141.

Objective: To analyze the influence of the internal and external factors (Strengths, Opportunities, Weakness and Threatens) during the process of shift change, according to the view of nursing professionals at the University Hospital of Segirpe, Brasil. Method: Descriptive-exploratory research, with a quantitative approach using the strategy plan, as a theoretical basis, as much as the building of the Strengths, Opportunities, Weakness and Threatens matrix (SOWTM). Data were collected through a previous elaborated questionnaire. Results: Types of shift change that were found: among professionals of the same category, by means of the book, in the unit of the patient. Strengths: maximum duration from 15 to 20 minutes, objective information and team co-operation. Weakness: civil servants in a hurry because they wanted to go home, lack of punctuality to start and delay of the colleagues. Opportunities: effective relations with other professionals, the hospital management and the new models of administration settled in the institution. Threatens: Phone calls during the shift change and too many units under the professionals' responsibility. The strategy matrix (SOWTM) was also elaborated. Conclusions: After the systematic study of the internal and external factors, it was possible to propose alternatives that could contribute to the care management.

Palabras clave : Integral health attendance; hospital management; communication; nursing; planning.

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