SciELO - Scientific Electronic Library Online

vol.20 issue62HIV as a means of materializing Gender Violence and violence in same-sex couplesPsychological effects of the covid19 pandemic on healthcare professionals author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google


Enfermería Global

On-line version ISSN 1695-6141


BUSNELLO, Grasiele Fátima et al. Facing violence in nursing work hospital context and primary health care. Enferm. glob. [online]. 2021, vol.20, n.62, pp.216-253.  Epub May 18, 2021. ISSN 1695-6141.


Violence at work is defined as an action, incident, or behavior with a voluntary attitude of the aggressor, as a result of which a professional is assaulted, threatened, or suffers some damage during the performance of their work. The nursing team is exposed daily to situations of violence at work.


To understand and analyze the mechanisms of coping with violence used by nursing professionals in the hospital context and Primary Health Care.

Materials and Method

A mixed sequential explanatory study, with 198 nursing workers from a hospital and 169 from Primary Health Care, in a municipality in southern Brazil. The data were collected using a survey in the quantitative stage and interviews in the qualitative one analyzed through the software Statistical Package for the Social Sciences and by the thematic analysis.


It was identified that 51% of the participants were victims of violence, and the coping mechanisms used by the workers are individual and collective, with a predominance of the first, showing that the problem is often directed at the victim. Collective work was a contributing factor in tackling violence, with emphasis on dialogue and support among the team. However, there was no institutional support in the search for conduct in the face of episodes of violence and consequences for perpetrators.


The prevalence of violence was high in both scenarios, with different characteristics regarding the profile of victims and perpetrators. The importance of collective coping is reinforced, as the most effective way to combat violence in the workplace.

Keywords : Violence at work; Nursing; Coping Strategies; Primary Health Care; Hospital service.

        · abstract in Spanish | Portuguese     · text in English | Spanish | Portuguese     · English ( pdf ) | Spanish ( pdf ) | Portuguese ( pdf )