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Revista Clínica de Medicina de Familia

On-line version ISSN 2386-8201Print version ISSN 1699-695X


CARBAJO MARTIN, Laura et al. Description of the implementation and degree of development of primary care telecommunication and information technology in regional health services in Spain. Rev Clin Med Fam [online]. 2021, vol.14, n.2, pp.71-80.  Epub July 26, 2021. ISSN 2386-8201.


To report Primary Care healthcare professionals’ circumstances, insight and points of view in regard to telecommunication systems and telemedicine as well as determine their degree of satisfaction.


Descriptive, observational, transversal study performed on primary healthcare professionals by means of a self-completion questionnaire with socio-demographic variables, job characteristics, views and perceptions in regard to IT development, information systems, online accessibility, patient safety and the degree of satisfaction of healthcare professionals with IT development.


The results showed that it is possible to access discharge reports from hospitalized patients and from the accident and emergency department in 89.2% (95%CI: 86.4-92.0) and 87.2% (95%CI: 84.2-90.2) of cases, respectively. According to 95.1% of people polled, there is an option for remote consultation with hospital care. A total of 38.9% of survey respondents pointed out that they receive e-notifications of hospital reports and 73.3% claimed to have online access to their patients’ information. A total of 34.8% and 51.7% of clinicians stated that, in general, there was no improvement in communication channels or technological resources after the pandemic, respectively. A total of 13.0% of respondents expressed that they are very unsatisfied and 27.3% unsatisfied with IT development in primary healthcare telemedicine systems and telecommunication in their health area.


Most Primary Care healthcare teams in regional health services have access to medical histories shared with hospitals. However, just some of them have electronic notification systems for hospital reports. The mandatory change in healthcare has not substantially improved technological resources after the pandemic and there is a considerable level of dissatisfaction among professionals.

Keywords : E-health; Health services management; Primary Health Care; Satisfaction.

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