Objectives:

To analyze the impact of health emergency situation due to COVID-19 on the activity of the Pharmacy Service reflected in quality management system.

Methods:

Observational, descriptive and retrospective study. Activity and quality indicators according to the quality management system of Pharmacy Service were collected each month between January and June 2020.

Results:

45.2% of the indicators reflected an increase in activity in March and 38.7% in April. The increase in activity was mainly related to pharmaceutical preparations (non-sterile preparations); replacement of ADS (automated medication dispensing system) in Intensive Care Unit and Emergency Department; dispensing in unit dose and Emergency Department; beginnings and preparations of clinical trials in drugs for treatment of COVID-19. On the other hand, dispensing to outpatients and conciliation activity decreased. The quality indicators associated with these activities were analyzed and all of them remained within the reference objective.

Conclusions:

The Pharmacy Department met the demand for activity from the hospital and residences associated with an increase in activity without affecting the quality of the service.

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