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Pharmacy Practice (Granada)

On-line version ISSN 1886-3655Print version ISSN 1885-642X


MUKATTASH, Tareq L et al. Pharmaceutical care in community pharmacies in Jordan: a public survey. Pharmacy Pract (Granada) [online]. 2018, vol.16, n.2, 1126. ISSN 1886-3655.



This study aims to assess the views and attitudes of the general public towards the current role of pharmacists in Jordan.


This study is a cross-sectional quantitative questionnaire-based study. After a thorough literature review on public perspectives of pharmaceutical care services, a draft questionnaire was designed. This questionnaire was examined and discussed in a focus group of invited public members and was amended accordingly to reach the final draft. The questionnaire was administered using a structured interview technique in which members of the public were asked a series of questions by a trained pharmacist. The study took a place over a period of six months, from January to June 2013. Individuals were recruited from urban and rural areas of Jordan.


A total of 1214 respondents were interviewed during the study. Of the respondents, 67.8% were female. Most of the respondent were married (64%) and had a university degree (88.5%). Approximately half of the respondents (55.1%) had no previous knowledge of pharmaceutical care. A relative majority of respondents considered the most important activity performed by pharmacists to be dispensing medications (46.2%), followed by patient counseling (34.6%). The majority of respondents (86.4%) believed that pharmacists have a role in providing healthcare services, and 68% of respondents reported that in order to serve their needs, a pharmacist must consider the patient’s needs and engage patients in determining medication timing and options.


The plurality of respondents believed in the importance of pharmacists in providing pharmaceutical care services. However, respondents expected much from pharmacists and felt that their current role was unsatisfying.

Keywords : Pharmacies; Community Pharmacy Services; Pharmacists; Professional Role; Professional Practice; Health Knowledge; Attitudes; Practice; Surveys and Questionnaires; Jordan.

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