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FEM: Revista de la Fundación Educación Médica

versión On-line ISSN 2014-9840versión impresa ISSN 2014-9832


ANAYA-GARCIA, Agustín  y  RODRIGUEZ-SORIANO, Edith. Balance Scorecard quality tool at the Justo Sierra Medical School. FEM (Ed. impresa) [online]. 2018, vol.21, n.2, pp.101-108. ISSN 2014-9840.


Higher Education Institutions that voluntarily request to participate in accreditation systems are subject to compliance with standards to achieve quality within their institutions, which makes it necessary to have an evaluation system that allows them to measure and control the mission effectively and efficiently.


To apply the Balance Scorecard (BSC) as a useful quality tool to evaluate the efficiency and performance of the mission in the School of Medicine.

Subjects and methods:

To evaluate the efficiency and performance, the DEA (Data Sheath Analysis) methodology was applied in three patterns that were constructed with the perspectives studied by the BSC: users/financial/internal processes, users/financial/learning and growth, and internal processes/learning and growth. Seventy-one indicators of the Comprehensive Assessment Program were aligned with the four perspectives of the BSC, which integrated three patterns that evaluated the effectiveness/performance of the academic-administrative unit considering a cut-off point > 0.60 to 1 to interpret it as efficient.


The linear correlation by r of Pearson was 1 positive in the new patterns evaluated in the three axiological principles. The factor analysis obtained a score of 0.830 (Kaiser-Meyer-Olkin). The values extracted from factorial analysis ranged from 0.91 to 0.68 in eight patterns representing 88% of favorable performance.


The BSC is a tool of useful quality and applicable to the educational context when measuring the fulfillment of the Mission in the School of Medicine of the Justo Sierra University.

Palabras clave : Balance Scorecard; Efficacy; Evaluation; Performance.

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