Introduction:

Due to the COVID-19 pandemic, the School of Nutrition and Dietetics of the University of Chile suspended all face-to-face professional practices, incorporating Online Nutritional Counseling (ONC) as a telemedicine activity. The objective of this study was to analyze the perception of students, users and supervising teachers regarding the implementation, user satisfaction and student performance in ONC as a new teaching and learning activity.

Methodology:

Cross-sectional, descriptive and observational study, using non-probabilistic sampling. Students (n=42), users (n=133) and supervising teachers (n=6) were invited to participate. The level of user satisfaction, the perception of the counseling implementation process and student performance were evaluated through semi-structured online surveys. Quantitative and qualitative results were analyzed using Excel Office software.

Results:

The surveys were answered by 55.6% of users, 100% of teachers and 87.2% of students. The participating users perceived a high level of satisfaction with the ONC (95.9%), in terms of good implementation (98.1%) and good attention received by the students (98.6%). Students (83.3%) and teachers (79.6%) perceived a high level of satisfaction related to the implementation of the activity. Regarding student`s performance, students (89.7%) and teachers (86.7%) perceived a high level of performance.

Conclusions:

Users, teachers and students perceptions were evaluated regarding user satisfaction, implementation and student performance in the ONC, obtaining a high valuation by all the actors involved. It is suggested to consider the ONC as a permanent teaching-learning strategy and complementary to face-to-face professional practice activities.

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