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Enfermería Nefrológica

On-line version ISSN 2255-3517Print version ISSN 2254-2884


SUAREZ-ALVAREZ, Adela et al. Assessing satisfaction with the care given by peritoneal dialysis patients during the pandemic. Enferm Nefrol [online]. 2023, vol.26, n.1, pp.68-73.  Epub May 09, 2023. ISSN 2255-3517.


The COVID-19 pandemic forced our unit to alternate in-person consultations with telephone consultations, without this increasing urgent visits. Therefore, it seemed necessary to know the patient's opinion regarding this matter.


To assess the satisfaction of patients receiving peritoneal dialysis with the quality of care received through a mixed model of in-person and teleconsultations.

Material and Method:

PA descriptive cross-sectional study was conducted between February and March 2021, using an anonymous telephone survey conducted by an independent interviewer. Inclusion criteria: aged over 18, receiving peritoneal dialysis, and giving their consent. Variables collected: age, sex, primary caregiver, provider (Baxter®/Fresenius®), hospital admission (Yes/No). Satisfaction questionnaire (9 questions): 2 open-ended, 1 semi-closed with a dichotomous response and free text, and 6 closed with Likert-type response from 0-10.


Of the 78 peritoneal dialysis patients, 71 participants were included. 59.1% (n=42) were men, with an average age of 66.1 years (23.33-91.23 years). The average score for healthcare received through the mixed model of visits was 9.5 ±1.13. Regarding aspects to improve in phone consultations, 61.2% (n=41) considered it unnecessary to assign a specific time, 11.2% (n=8) stated the need to receive changes in writing, 4.5% (n=3) requested an improvement in the request for laboratory analysis at the healthcare center, and none considered video calls necessary.


The patient's satisfaction with our mixed model of visits seems to reflect a good quality of care, subject to improvement and individualization.

Keywords : quality of health care; peritoneal dialysis; pandemics; patient satisfaction.

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