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Enfermería Nefrológica

On-line version ISSN 2255-3517Print version ISSN 2254-2884


HUAMAN-CARHUAS, Luis; MELO-FLORES, Catherine Mabel  and  GUTIERREZ-CARRANZA, Marianela Dayanna. Perceived quality and its relationship with patient satisfaction in hemodialysis treatment in a public hospital in Peru. Enferm Nefrol [online]. 2023, vol.26, n.2, pp.159-166.  Epub Sep 25, 2023. ISSN 2255-3517.


One of the functions in the management of hemodialysis units is to evaluate user satisfaction regarding the care provided by the nursing team to identify and correct deficient areas, and which also makes it possible to evaluate the results of care that constitute the axis of the benefits.


To determine the relationship between the level of satisfaction and the quality of health care in patients with hemodialysis treatment in a public hospital.

Material and Method:

study with a quantitative approach, non-experimental design, descriptive and correlational cross-sectional type. We worked with a representative sample of hemodialysis patients, to whom the SERVQUAL survey was applied to assess the quality of care; and a user satisfaction questionnaire validated with a Cronbach’s Alpha reliability of 0.84 and 0.91 respectively.


60 patients were studied, with a mean age of 56.6±15.4 years. Spearman’s Rho coefficient (R=0.385) found a direct correlation between the quality of care variables and patient satisfaction in hemodialysis (p=0.002). On the other hand, 58.3% of patients reported a level of slight dissatisfaction regarding the care they receive, and the dimensions to be improved were safety and accessibility.


There is a statistically significant correlation between the study variables, which implies that high levels of quality of care correspond to high levels of satisfaction in users with hemodialysis treatment in a public hospital.

Keywords : patient satisfaction; quality of healthcare; hemodialysis; renal dialysis.

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