<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0465-546X</journal-id>
<journal-title><![CDATA[Medicina y Seguridad del Trabajo]]></journal-title>
<abbrev-journal-title><![CDATA[Med. segur. trab.]]></abbrev-journal-title>
<issn>0465-546X</issn>
<publisher>
<publisher-name><![CDATA[Escuela Nacional de Medicina del Trabajo. Instituto de Salud Carlos III]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0465-546X2019000100037</article-id>
<article-id pub-id-type="doi">10.4321/s0465-546x2019000100037</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Sistema de auriculares en teleoperadores: estudio en una central de llamadas del sur de España]]></article-title>
<article-title xml:lang="en"><![CDATA[Headset system in teleoperators: study in a call centre in Southern Spain]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Flores Muñoz]]></surname>
<given-names><![CDATA[Concepción]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Manchado López]]></surname>
<given-names><![CDATA[Francisco de Asís]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ranchal Sánchez]]></surname>
<given-names><![CDATA[Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
<xref ref-type="aff" rid="Aaf"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Centro de Prevención de Riesgos Laborales de Córdoba  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Centro de Prevención de Riesgos Laborales de Córdoba Área de Vigilancia de Salud ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Servicio Andaluz de Salud Hospital Universitario Reina Sofía de Córdoba Unidad de Medicina del Trabajo]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidad de Córdoba Facultad de Medicina y Enfermería IMIBIC]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Spain</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2019</year>
</pub-date>
<volume>65</volume>
<numero>254</numero>
<fpage>37</fpage>
<lpage>48</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_arttext&amp;pid=S0465-546X2019000100037&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_abstract&amp;pid=S0465-546X2019000100037&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_pdf&amp;pid=S0465-546X2019000100037&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Introducción: El personal teleoperador de las centrales de llamadas telefónicas, está sometido a ruido ambiental y al nivel sonoro de los auriculares con el posible desarrollo de pérdida auditiva.  Objetivos: El objetivo principal del estudio fue evaluar si el tipo de sistema de auriculares empleado por los teleoperadores de una central de llamadas influía sobre la aparición de pérdida auditiva asimétrica.  Material y métodos: Estudio observacional descriptivo realizado en teleoperadores de una central de llamadas del sur de España. Muestreo oportunista a partir del examen de vigilancia de salud de 2018, con audiometría y cuestionario auto-cumplimentado. La variable dependiente fue la presencia de pérdida auditiva asimétrica (diferencia de umbral interaural de 15 dB o más en al menos una frecuencia). Se realizó análisis bivariante, y se usaron los programas estadísticos SPSS versión 25 y EPIDAT versión 4.2.  Resultados: La pérdida auditiva asimétrica en la muestra estudiada se relacionaba significativamente con la edad de los sujetos (Z =-3,606, p&lt; 0,000), pero no con el tipo de sistema de auriculares utilizado ni con otras variables sociodemográficas, laborales o clínicas analizadas.  Conclusiones: El uso de auriculares del sistema monoaural no parece influir sobre la pérdida auditiva asimétrica en el personal teleoperador de la muestra estudiada.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Introduction: The Call Center Phone Operator is subject to environmental noise and to the headphones volume sound with possible hearing loss effects.  Objectives: The main objective of the study was to assess whether the type of headphone system used by call center operators incidenced the asymmetrical hearing loss.  Material and methods: Descriptive observational study carried out on teleoperators of a call centre in the south of Spain. Opportunity sampling technique carried out from the health surveillance examination from 2018, with audiometry and self-completed questionnaire. The dependent variable was the presence of asymmetric hearing loss (interaural threshold value of 15 dB or more in at least one frequency). Bivariate analysis was performed, and statistical programs SPSS version 25 and EPIDAT version 4.2 were used.  Results: Asymmetric hearing loss in the studied sample was significantly related to the age of the subjects (Z =-3,606, p&lt;0,000), but not to the type of headphone system used or to other socio-demographic, occupational or clinical variables analysed.  Conclusions: The use of mono headphones does not seem to be related with an asymmetric hearing loss in the telephone operators of the studied sample.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[central de llamadas]]></kwd>
<kwd lng="es"><![CDATA[teleoperadores]]></kwd>
<kwd lng="es"><![CDATA[pérdida auditiva unilateral]]></kwd>
<kwd lng="es"><![CDATA[ambliaudia]]></kwd>
<kwd lng="es"><![CDATA[vigilancia de la salud]]></kwd>
<kwd lng="en"><![CDATA[call centre]]></kwd>
<kwd lng="en"><![CDATA[teleoperators]]></kwd>
<kwd lng="en"><![CDATA[hearing loss, unilateral]]></kwd>
<kwd lng="en"><![CDATA[amblyaudia]]></kwd>
<kwd lng="en"><![CDATA[occupational health]]></kwd>
</kwd-group>
</article-meta>
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