<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1576-5962</journal-id>
<journal-title><![CDATA[Revista de Psicología del Trabajo y de las Organizaciones]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. psicol. trab. organ.]]></abbrev-journal-title>
<issn>1576-5962</issn>
<publisher>
<publisher-name><![CDATA[Colegio Oficial de la Psicología de Madrid]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1576-59622022000300003</article-id>
<article-id pub-id-type="doi">10.5093/jwop2022a20</article-id>
<title-group>
<article-title xml:lang="en"><![CDATA[Mediation: understanding a constructive conflict management tool in the workplace]]></article-title>
<article-title xml:lang="es"><![CDATA[La mediación: una herramienta de gestión constructiva del conflicto en el lugar de trabajo]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[Lourdes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[Francisco J]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[Martin C]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="A01">
<institution><![CDATA[,University of Seville  ]]></institution>
<addr-line><![CDATA[Seville ]]></addr-line>
<country>Spain</country>
</aff>
<aff id="A02">
<institution><![CDATA[,K.U. Leuven  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Belgium</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<volume>38</volume>
<numero>3</numero>
<fpage>165</fpage>
<lpage>173</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_arttext&amp;pid=S1576-59622022000300003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_abstract&amp;pid=S1576-59622022000300003&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_pdf&amp;pid=S1576-59622022000300003&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Mediation becomes relevant nowadays as a way to manage conflicts in the workplace in a nonjudicial way, preventing costly, extensive, and unsatisfying legal procedures. This study tries to systematize the more recent research about mediation, showing the main challenges, questions, and findings. Research suggests the importance of integrating the organizational and societal context in the study of mediation, the use of efficiency, equity, and voice objectives for evaluating mediation effectiveness, and taking into account a contingency approach in mediator strategies. There is an important gap between the large development of professional practice in mediation and the few systematic studies on this topic. This paper offers a model that considers current research and practice for mediation effectiveness. This model could be used to focus the orientation of scholars, practitioners, and governments in search of new developments in the design of mediation. Future research could explore specific combinations of these dimensions to analyze sectors, organizations, or cases of mediation.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN La mediación está adquiriendo relevancia hoy en día como una forma extrajudicial de gestionar los conflictos, evitando procedimientos legales costosos, largos e insatisfactorios. Este estudio trata de sistematizar la investigación más reciente sobre la mediación, mostrando los principales retos, cuestiones y conclusiones. La investigación sugiere la importancia de integrar el contexto organizativo y social en el estudio de la mediación, el uso de objetivos de eficiencia, equidad y voz para evaluar la eficacia de la mediación y tener en cuenta un enfoque contingente en las estrategias de las personas mediadoras. Existe una importante brecha entre el gran desarrollo de la práctica profesional de la mediación y la escasez de estudios sistemáticos sobre este tema. Este artículo ofrece un modelo que tiene en cuenta tanto la investigación como el ejercicio práctico para entender cómo se producen las mediaciones eficaces. Este modelo podría utilizarse para orientar a la academia, el ejercicio profesional y a los gobiernos en la búsqueda de nuevos desarrollos en el diseño de la mediación. Las investigaciones futuras podrían explorar combinaciones específicas de estas dimensiones para analizar sectores, organizaciones o casos de mediación.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Mediation]]></kwd>
<kwd lng="en"><![CDATA[Workplace mediation]]></kwd>
<kwd lng="en"><![CDATA[Organizational conflict]]></kwd>
<kwd lng="en"><![CDATA[Alternative Dispute Resolution (ADR)]]></kwd>
<kwd lng="es"><![CDATA[Mediación]]></kwd>
<kwd lng="es"><![CDATA[Mediación en el trabajo]]></kwd>
<kwd lng="es"><![CDATA[Conflicto organizacional]]></kwd>
<kwd lng="es"><![CDATA[Solución alternativa de conflictos (SAC)]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bendersky]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Hays]]></surname>
<given-names><![CDATA[N. A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Status conflict in groups]]></article-title>
<source><![CDATA[Organizational Science]]></source>
<year>2012</year>
<volume>23</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>323-40</page-range></nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Benitez]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The management of relationship conflicts in service organizations]]></article-title>
<source><![CDATA[Anales de Psicología]]></source>
<year>2012</year>
<volume>28</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>139-49</page-range></nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bennett]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Workplace mediation and the empowerment of disputants: Rhetoric or reality?]]></article-title>
<source><![CDATA[Industrial Relations Journal]]></source>
<year>2013</year>
<volume>44</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>189-209</page-range></nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bennett]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The role of workplace mediation: A critical assessment]]></article-title>
<source><![CDATA[Personnel Review]]></source>
<year>2014</year>
<volume>43</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>764-79</page-range></nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Workplace mediation: An underdeveloped research area]]></article-title>
<source><![CDATA[Negotiation Journal]]></source>
<year>2013</year>
<volume>29</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>329-53</page-range></nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Angry at your boss: Who cares? Anger recognition and mediation effectiveness]]></article-title>
<source><![CDATA[European Journal of Work and Organizational Psychology]]></source>
<year>2015</year>
<volume>24</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>256-66</page-range></nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Promoting effective workplace mediation]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>1-20</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Ittner]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediating hierarchical labor conflicts: Procedural justice makes a difference&#8211;for subordinates]]></article-title>
<source><![CDATA[Group Decision and Negotiation]]></source>
<year>2012</year>
<volume>21</volume>
<numero>15</numero>
<issue>15</issue>
<page-range>621-36</page-range></nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Branch]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Ramsay]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Barker]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Workplace bullying]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Redman]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Wilkinson]]></surname>
</name>
</person-group>
<source><![CDATA[Contemporary human resource management]]></source>
<year>2009</year>
<edition>3</edition>
<page-range>517-41</page-range><publisher-name><![CDATA[Prentice Hall]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Brett]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Goldberg]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Grievance mediation in the coal industry: A field experiment]]></article-title>
<source><![CDATA[Industrial and Labor Relations Review]]></source>
<year>1983</year>
<volume>37</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>49-69</page-range></nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Brinkert]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An approach to conflict: Mediation and conflict coaching]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>173-87</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Budd]]></surname>
<given-names><![CDATA[J. W]]></given-names>
</name>
</person-group>
<source><![CDATA[Employment with a human face: Balancing efficiency, equity, and voice]]></source>
<year>2004</year>
<publisher-name><![CDATA[Cornell University Press]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Budd]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Colvin]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Improved metrics for workplace dispute resolution procedures: Efficiency, equity, and voice]]></article-title>
<source><![CDATA[Industrial Relations]]></source>
<year>2008</year>
<volume>47</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>460-79</page-range></nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bush]]></surname>
<given-names><![CDATA[R. A. B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Handling workplace conflict: Why transformative mediation?]]></article-title>
<source><![CDATA[Hofstra Labor and Employment Law Journal]]></source>
<year>2001</year>
<volume>18</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>367-73</page-range></nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cea J. Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Ramírez-Marín]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<source><![CDATA[Mediation and conflict management in the workplace: A comparative study between Chile and Spain]]></source>
<year>2015</year>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Coleman]]></surname>
<given-names><![CDATA[P. T]]></given-names>
</name>
<name>
<surname><![CDATA[Kugler]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Gozzi]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Mazzaro]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[El Zokm]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Kressel]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Putting the peaces together: Introducing a situated model of mediation]]></article-title>
<source><![CDATA[International Journal of Conflict Management]]></source>
<year>2014</year>
<volume>26</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>145-71</page-range></nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Coleman]]></surname>
<given-names><![CDATA[P. T]]></given-names>
</name>
<name>
<surname><![CDATA[Kugler]]></surname>
<given-names><![CDATA[K. G]]></given-names>
</name>
<name>
<surname><![CDATA[Mazzaro]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Getting beyond win-lose and win-win: A situated model of adaptive mediation]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>21-38</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Conlon]]></surname>
<given-names><![CDATA[D. E]]></given-names>
</name>
<name>
<surname><![CDATA[Ross]]></surname>
<given-names><![CDATA[W. H]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The effects of partisan third parties on negotiator behavior and outcome perceptions]]></article-title>
<source><![CDATA[Journal of Applied Psychology]]></source>
<year>1993</year>
<volume>78</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>280-90</page-range></nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Curran]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Barry]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Bouchier]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Coakley]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Dillon]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Joyce]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Kenny]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Kokaylo]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
<name>
<surname><![CDATA[Meehan]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Murray]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<source><![CDATA[Shaping the Agenda 1: Exploring the Competencies, Skills and Behaviours of Effective Workplace Mediators]]></source>
<year>2016</year>
<publisher-loc><![CDATA[Maynooth, Ireland ]]></publisher-loc>
<publisher-name><![CDATA[Kennedy Institute Workplace Mediation Research Group]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[De Dreu]]></surname>
<given-names><![CDATA[C. K. W]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The virtue and vice of workplace conflict: Food for (pessimistic) thought]]></article-title>
<source><![CDATA[Journal of Organizational Behavior]]></source>
<year>2008</year>
<volume>29</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>5-18</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[De Dreu]]></surname>
<given-names><![CDATA[C. K. W]]></given-names>
</name>
<name>
<surname><![CDATA[Van de Vliert]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<source><![CDATA[Using conflict in organizations]]></source>
<year>1997</year>
<publisher-name><![CDATA[Sage]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[De Palo]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Durso]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Trevor]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Branon]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Canessa]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Cawyer]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Florence]]></surname>
<given-names><![CDATA[L. R]]></given-names>
</name>
</person-group>
<source><![CDATA["Rebooting" the mediation directive: Assessing the limited impact of its implementation and proposing measures to increase the number of mediations in organizations]]></source>
<year>2014</year>
<publisher-name><![CDATA[Sage]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Deakin]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[HRM Practices and mediation: Learnt from the UK]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M.C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>111-26</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dijkstra]]></surname>
<given-names><![CDATA[M. T. M]]></given-names>
</name>
</person-group>
<source><![CDATA[Workplace conflict and individual well-being]]></source>
<year>2006</year>
<publisher-name><![CDATA[Kurt Lewin Institute]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dolder]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The contribution of mediation to workplace justice]]></article-title>
<source><![CDATA[Industrial Law Journal]]></source>
<year>2004</year>
<volume>33</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>320-42</page-range></nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Elgoibar]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Increasing integrative negotiation in European organizations through trustworthiness and trust]]></article-title>
<source><![CDATA[Frontiers in Psychology]]></source>
<year>2021</year>
<volume>12</volume>
</nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Elgoibar]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Garcia]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Pender]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation and and conciliation in collective labour conflicts in Europe: A cross-cultural analysis]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[García]]></surname>
<given-names><![CDATA[A. B]]></given-names>
</name>
<name>
<surname><![CDATA[Romero]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<source><![CDATA[Mediation in collective labour conflicts]]></source>
<year>2019</year>
<volume>5</volume>
<page-range>175-201</page-range><publisher-name><![CDATA[Springer International Publishing]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Garcia]]></surname>
<given-names><![CDATA[A. B]]></given-names>
</name>
<name>
<surname><![CDATA[Pender]]></surname>
<given-names><![CDATA[E. R]]></given-names>
</name>
</person-group>
<source><![CDATA[Mediation in collective labor conflicts]]></source>
<year>2019</year>
<publisher-name><![CDATA[Springer International Publishing]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gasl]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
</person-group>
<source><![CDATA[Konfliktmanagement. Ein Handbuch für Führungskräfte, Beraterinnen und Berater]]></source>
<year>1997</year>
<publisher-name><![CDATA[Paul Haupt Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gelfand]]></surname>
<given-names><![CDATA[M. J]]></given-names>
</name>
<name>
<surname><![CDATA[Leslie]]></surname>
<given-names><![CDATA[L. M]]></given-names>
</name>
<name>
<surname><![CDATA[Keller]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[De Dreu]]></surname>
<given-names><![CDATA[C. K. W]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Conflict cultures in organizations: How leaders shape conflict cultures and their organizational-level consequences]]></article-title>
<source><![CDATA[Journal of Applied Psychology]]></source>
<year>2012</year>
<volume>97</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1131-47</page-range></nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Giebels]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
<name>
<surname><![CDATA[Janssen]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Conflict stress and reduced wellbeing at work: The buffering effect of third-party help]]></article-title>
<source><![CDATA[European Journal of Work and Organizational Psychology]]></source>
<year>2005</year>
<volume>14</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>137-55</page-range></nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Goldberg]]></surname>
<given-names><![CDATA[S. B]]></given-names>
</name>
<name>
<surname><![CDATA[Brett]]></surname>
<given-names><![CDATA[J. M]]></given-names>
</name>
<name>
<surname><![CDATA[Brohorn-Brenneur]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Rogers]]></surname>
<given-names><![CDATA[N. H]]></given-names>
</name>
</person-group>
<source><![CDATA[How mediation works]]></source>
<year>2017</year>
<publisher-name><![CDATA[Emerald]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Goldman]]></surname>
<given-names><![CDATA[B. M]]></given-names>
</name>
<name>
<surname><![CDATA[Cropanzano]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Stein]]></surname>
<given-names><![CDATA[J. H]]></given-names>
</name>
<name>
<surname><![CDATA[Shapiro]]></surname>
<given-names><![CDATA[D. L]]></given-names>
</name>
<name>
<surname><![CDATA[Thatcher]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Ko]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The role of ideology in mediated disputes at work: A justice perspective]]></article-title>
<source><![CDATA[International Journal of Conflict Management]]></source>
<year>2008</year>
<volume>19</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>210-33</page-range></nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Grima]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Trepo]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Knowledge, action and public concern: The logic underlying mediators' actions in French labour conflicts]]></article-title>
<source><![CDATA[The International Journal of Human Resource Management]]></source>
<year>2009</year>
<volume>20</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>1172-90</page-range></nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jehn]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A multimethod examination of the benefits and detriments of intragroup conflicts]]></article-title>
<source><![CDATA[Administrative Science Quarterly]]></source>
<year>1995</year>
<volume>40</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>256-82</page-range></nlm-citation>
</ref>
<ref id="B36">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jenkins]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Practice note: Is mediation suitable for complaints of workplace bullying?]]></article-title>
<source><![CDATA[Conflict Resolution Quarterly]]></source>
<year>2011</year>
<volume>29</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>25-38</page-range></nlm-citation>
</ref>
<ref id="B37">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jones]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation and conflict coaching in organizational dispute systems]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>89-110</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B38">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Jordaan]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[De Wulf]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Towards an integrated workplace mediation system: Reflections on the South African experience]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>127-44</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B39">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kalter]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The long-term effectiveness of mediating workplace conflicts]]></article-title>
<source><![CDATA[Negotiation Journal]]></source>
<year>2018</year>
<volume>34</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>243-65</page-range></nlm-citation>
</ref>
<ref id="B40">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Karambayya]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Brett]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Lytle]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Effects of formal authority and experience on third-party roles, outcomes, and perceptions of fairness]]></article-title>
<source><![CDATA[Academy of Management Journal]]></source>
<year>1992</year>
<volume>35</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>426-38</page-range></nlm-citation>
</ref>
<ref id="B41">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Katz]]></surname>
<given-names><![CDATA[N. H]]></given-names>
</name>
<name>
<surname><![CDATA[Flynn]]></surname>
<given-names><![CDATA[L. T]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Understanding conflict management systems and strategies in the workplace. A pilot study]]></article-title>
<source><![CDATA[Conflict Resolution Quarterly]]></source>
<year>2013</year>
<volume>30</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>393-410</page-range></nlm-citation>
</ref>
<ref id="B42">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Keashly]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Nowell]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Conflict, conflict resolution and bullying]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Einarsen]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Hoel]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Zapf]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Cooper]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<source><![CDATA[Bullying and harassment in the workplace: Development in theory, research and practice]]></source>
<year>2011</year>
<page-range>423-45</page-range><publisher-name><![CDATA[Taylor and Francis Group]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B43">
<nlm-citation citation-type="confpro">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kenny]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
</person-group>
<source><![CDATA[Workplace mediation: An Irish study]]></source>
<year>2019</year>
<conf-name><![CDATA[ Annual IACM Conference]]></conf-name>
<conf-loc> </conf-loc>
</nlm-citation>
</ref>
<ref id="B44">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kydd]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[When can mediators build trust?]]></article-title>
<source><![CDATA[American Political Science Review]]></source>
<year>2006</year>
<volume>100</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>449-62</page-range></nlm-citation>
</ref>
<ref id="B45">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kolb]]></surname>
<given-names><![CDATA[D. M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Who are organizational third parties and what do they do?]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Latreille]]></surname>
<given-names><![CDATA[R. J]]></given-names>
</name>
</person-group>
<source><![CDATA[Mediating workplace conflict of success, failure and fragility]]></source>
<year>1986</year>
<publisher-name><![CDATA[ACAS Research Paper]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B46">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kressel]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The mediation of conflict: Context, cognition, and practice]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Deutsch]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Coleman]]></surname>
<given-names><![CDATA[P. T]]></given-names>
</name>
<name>
<surname><![CDATA[Marcus]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<source><![CDATA[The handbook of conflict resolution: Theory and practice]]></source>
<year>2014</year>
<page-range>817-48</page-range><publisher-name><![CDATA[Josey-Bass]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B47">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Latreille]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Saundry]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<source><![CDATA[Towards a system of conflict management? An evaluation of the impact of workplace mediation at Northumbria Healthcare NHS Foundation Trust]]></source>
<year>2015</year>
<publisher-name><![CDATA[Acas Publications]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B48">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lempp]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Blackwood]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Gordon]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Exploring the efficacy of mediation in cases of workplace bullying]]></article-title>
<source><![CDATA[International Journal of Conflict Management]]></source>
<year>2020</year>
<volume>31</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>665-85</page-range></nlm-citation>
</ref>
<ref id="B49">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lewicki]]></surname>
<given-names><![CDATA[R. J]]></given-names>
</name>
<name>
<surname><![CDATA[Sheppard]]></surname>
<given-names><![CDATA[B. H]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Choosing how to intervene: Factors affecting the use of process and outcome control in third-party resolution]]></article-title>
<source><![CDATA[Journal of Occupational Behavior]]></source>
<year>1985</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>49-64</page-range></nlm-citation>
</ref>
<ref id="B50">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lim]]></surname>
<given-names><![CDATA[R. G]]></given-names>
</name>
<name>
<surname><![CDATA[Carnevale]]></surname>
<given-names><![CDATA[P. G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Contingencies in the mediation of disputes]]></article-title>
<source><![CDATA[Journal of Personality and Social Psychology]]></source>
<year>1990</year>
<volume>58</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>259-72</page-range></nlm-citation>
</ref>
<ref id="B51">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Martínez-Pecino]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Effectiveness of mediation strategies in collective bargaining]]></article-title>
<source><![CDATA[Industrial Relations]]></source>
<year>2008</year>
<volume>47</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>480-95</page-range></nlm-citation>
</ref>
<ref id="B52">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Guerra]]></surname>
<given-names><![CDATA[J. M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Power and conflict in cooperative and competitive contexts]]></article-title>
<source><![CDATA[European Journal of Work and Organizational Psychology]]></source>
<year>2008</year>
<volume>17</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>349-62</page-range></nlm-citation>
</ref>
<ref id="B53">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Medina]]></surname>
<given-names><![CDATA[F. J]]></given-names>
</name>
<name>
<surname><![CDATA[Vilches]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Otero]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[How negotiators are transformed into mediators. Labor conflict mediation in Andalusia]]></article-title>
<source><![CDATA[Journal of Work and Organizational Psychology]]></source>
<year>2014</year>
<volume>30</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>133-40</page-range></nlm-citation>
</ref>
<ref id="B54">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Moore]]></surname>
<given-names><![CDATA[C. W]]></given-names>
</name>
</person-group>
<source><![CDATA[The mediation process: Practical strategies for resolving conflict]]></source>
<year>2014</year>
<publisher-name><![CDATA[Jossey-Bass]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B55">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[It takes three to tango: The geomatry of workplace mediation]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Bollen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Euwema]]></surname>
<given-names><![CDATA[M. C]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<source><![CDATA[Advancing workplace mediation through integration of theory and practice]]></source>
<year>2016</year>
<page-range>251-63</page-range><publisher-name><![CDATA[Springer Verlag]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B56">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Nadler]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Liviatan]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intergroup reconciliation: Effects of adversary's expressions of empathy, responsibility, and recipients' trust]]></article-title>
<source><![CDATA[Personality and Social Psychology Bulletin]]></source>
<year>2006</year>
<volume>32</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>459-70</page-range></nlm-citation>
</ref>
<ref id="B57">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[O'Connor]]></surname>
<given-names><![CDATA[K. M]]></given-names>
</name>
<name>
<surname><![CDATA[Arnold]]></surname>
<given-names><![CDATA[J. A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Distributive spirals: Negotiation impasses and the moderating role of disputant self-efficacy&#8221;]]></article-title>
<source><![CDATA[Organizational Behavior and Human Decision Processes]]></source>
<year>2001</year>
<volume>84</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>148-76</page-range></nlm-citation>
</ref>
<ref id="B58">
<nlm-citation citation-type="">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Olsen]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
</person-group>
<source><![CDATA[Mediation is not the way to deal with cases of workplace bullying]]></source>
<year>2012</year>
</nlm-citation>
</ref>
<ref id="B59">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Pai]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Bendersky]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Team status conflict]]></article-title>
<source><![CDATA[Current Opinion in Psychology]]></source>
<year>2020</year>
<volume>33</volume>
<page-range>38-41</page-range></nlm-citation>
</ref>
<ref id="B60">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Poitras]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Le Tareau]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Quantifying the quality of mediation agreements]]></article-title>
<source><![CDATA[Negotiation and Conflict Management Research]]></source>
<year>2009</year>
<volume>2</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>363-80</page-range></nlm-citation>
</ref>
<ref id="B61">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Prein]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A contingency approach for conflict intervention]]></article-title>
<source><![CDATA[Group &amp; Organization Studies]]></source>
<year>1984</year>
<volume>9</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>81-102</page-range></nlm-citation>
</ref>
<ref id="B62">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ridley-Duff]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Bennett]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Towards mediation: Developing a theoretical framework to understanding alternative dispute resolution]]></article-title>
<source><![CDATA[Industrial Relations Journal]]></source>
<year>2011</year>
<volume>42</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>106-23</page-range></nlm-citation>
</ref>
<ref id="B63">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rodríguez-Piñero]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Del Rey]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
<name>
<surname><![CDATA[Munduate]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The intervention of third parties in the solution of labour conflicts]]></article-title>
<source><![CDATA[European Work and Organizational Psychologist]]></source>
<year>1993</year>
<volume>3</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>271-83</page-range></nlm-citation>
</ref>
<ref id="B64">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rousseau]]></surname>
<given-names><![CDATA[D. M]]></given-names>
</name>
<name>
<surname><![CDATA[Sitkin]]></surname>
<given-names><![CDATA[S. B]]></given-names>
</name>
<name>
<surname><![CDATA[Burt]]></surname>
<given-names><![CDATA[R. S]]></given-names>
</name>
<name>
<surname><![CDATA[Camerer]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Not so different after all: A cross-discipline view of trust]]></article-title>
<source><![CDATA[The Academy of Management Review]]></source>
<year>1998</year>
<volume>23</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>393-404</page-range></nlm-citation>
</ref>
<ref id="B65">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rubin]]></surname>
<given-names><![CDATA[J. Z]]></given-names>
</name>
<name>
<surname><![CDATA[Pruitt]]></surname>
<given-names><![CDATA[D. G]]></given-names>
</name>
<name>
<surname><![CDATA[Kim]]></surname>
<given-names><![CDATA[S. H]]></given-names>
</name>
</person-group>
<source><![CDATA[Social conflict: Escalation, stalemate, and settlement]]></source>
<year>1994</year>
<publisher-name><![CDATA[McGraw-Hill]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B66">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sanders]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Part one of the Employment Act 2008: &#8216;Better' dispute resolution?]]></article-title>
<source><![CDATA[Industrial Law Journal]]></source>
<year>2009</year>
<volume>38</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>30-49</page-range></nlm-citation>
</ref>
<ref id="B67">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Saundry]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Bennett]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Wibberley]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Inside the mediation room-efficiency, voice and equity in workplace mediation]]></article-title>
<source><![CDATA[The International Journal of Human Resource Management]]></source>
<year>2018</year>
<volume>29</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1157-77</page-range></nlm-citation>
</ref>
<ref id="B68">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Saundry]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Urwin]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
</person-group>
<source><![CDATA[Estimating the costs of workplace conflict]]></source>
<year>2021</year>
<publisher-name><![CDATA[ACAS]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B69">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Shapiro]]></surname>
<given-names><![CDATA[D. L]]></given-names>
</name>
<name>
<surname><![CDATA[Brett]]></surname>
<given-names><![CDATA[J. M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Comparing three processes underlying judgments of procedural justice: A field study of mediation and arbitration]]></article-title>
<source><![CDATA[Journal of Personality and Social Psychology]]></source>
<year>1993</year>
<volume>65</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1167-77</page-range></nlm-citation>
</ref>
<ref id="B70">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sherman]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation, hype and hyperbole: How much should we believe?]]></article-title>
<source><![CDATA[Dispute Resolution Journal]]></source>
<year>2003</year>
<volume>58</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>43-51</page-range></nlm-citation>
</ref>
<ref id="B71">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Slaikeu]]></surname>
<given-names><![CDATA[K. A]]></given-names>
</name>
</person-group>
<source><![CDATA[When push comes to shove: A practical guide to mediating disputes]]></source>
<year>1996</year>
<publisher-name><![CDATA[Jossey Bass]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B72">
<nlm-citation citation-type="confpro">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Swaab]]></surname>
<given-names><![CDATA[R. I]]></given-names>
</name>
</person-group>
<source><![CDATA[Face first: Pre-mediation caucus and face in employment disputes]]></source>
<year>2009</year>
<volume>15</volume>
<conf-name><![CDATA[ 22nd Annual IACM Conference]]></conf-name>
<conf-loc> </conf-loc>
</nlm-citation>
</ref>
<ref id="B73">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Tjosvold]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
<name>
<surname><![CDATA[Wong]]></surname>
<given-names><![CDATA[A. S. H]]></given-names>
</name>
<name>
<surname><![CDATA[Chen]]></surname>
<given-names><![CDATA[N. Y. F]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Constructively managing conflicts in organizations]]></article-title>
<source><![CDATA[The Annual Review of Organizational Psychology and Organizational Behavior]]></source>
<year>2014</year>
<volume>1</volume>
<page-range>545-68</page-range></nlm-citation>
</ref>
<ref id="B74">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ury]]></surname>
<given-names><![CDATA[W. L]]></given-names>
</name>
<name>
<surname><![CDATA[Brett]]></surname>
<given-names><![CDATA[J. M]]></given-names>
</name>
<name>
<surname><![CDATA[Goldberg]]></surname>
<given-names><![CDATA[S. B]]></given-names>
</name>
</person-group>
<source><![CDATA[Getting disputes resolved]]></source>
<year>1993</year>
<publisher-name><![CDATA[Jossey-Bass]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B75">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wall]]></surname>
<given-names><![CDATA[J. A]]></given-names>
</name>
<name>
<surname><![CDATA[Dunne]]></surname>
<given-names><![CDATA[T. C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation research: A current review]]></article-title>
<source><![CDATA[Negotiation Journal]]></source>
<year>2012</year>
<volume>28</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>217-44</page-range></nlm-citation>
</ref>
<ref id="B76">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wall]]></surname>
<given-names><![CDATA[J. A]]></given-names>
</name>
<name>
<surname><![CDATA[Stark]]></surname>
<given-names><![CDATA[J. B]]></given-names>
</name>
<name>
<surname><![CDATA[Standifer]]></surname>
<given-names><![CDATA[R. L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation: A current review and theory development]]></article-title>
<source><![CDATA[The Journal of Conflict Resolution]]></source>
<year>2001</year>
<volume>45</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>370-91</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
