<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1578-8423</journal-id>
<journal-title><![CDATA[Cuadernos de Psicología del Deporte]]></journal-title>
<abbrev-journal-title><![CDATA[CPD]]></abbrev-journal-title>
<issn>1578-8423</issn>
<publisher>
<publisher-name><![CDATA[Universidad de Murcia]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1578-84232020000100011</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[La co-creación de valor, y su influencia en los resultados empresariales en centros deportivos]]></article-title>
<article-title xml:lang="en"><![CDATA[The co-creation of value, and its influence on business results in sports centres]]></article-title>
<article-title xml:lang="pt"><![CDATA[A co-criação de valor e a sua influência nos resultados empresariais nos centros desportivos]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cepeda-Carrión]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ortega-Gutiérrez]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universdiad de Sevilla  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>España</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2020</year>
</pub-date>
<volume>20</volume>
<numero>1</numero>
<fpage>130</fpage>
<lpage>146</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_arttext&amp;pid=S1578-84232020000100011&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_abstract&amp;pid=S1578-84232020000100011&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_pdf&amp;pid=S1578-84232020000100011&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El presente trabajo persigue comprender las relaciones entre el capital intelectual (CI), la co-creación de valor y los resultados de las empresas. Si bien, las relaciones entre el CI y los resultados si hay trabajos empíricos que analizan dicha relación, pocos o casi ninguno, lo hacen teniendo en cuenta la influencia de los procesos de co-creación de valor entre empresas y sus socios. El estudio desarrolla un modelo de investigación que se ha testado en el sector de los centros de actividad física y deporte españoles, habiendo utilizado para el análisis de los datos la técnica de ecuaciones estructurales basadas en la varianza, Partial Least Square, PLS-SEM Se hace una importante contribución a nivel teórico y práctico, ya que establece la relación entre variables hasta hora no estudiadas conjuntamente, y para los gestores deportivos aporta una vía práctica de mejora de sus resultados, y a partir de la cual se pueden establecer nuevas líneas de investigación futuras.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT This paper aims to understand the relationships between intellectual capital (IC), co-creation of value and the performance of firms. Although, there are previous empirical works that analyze the relationship between IC and the performance, there are not prior researchs about the influence of the co-creation of value process between the firms and their partners. This is the gap where our paper has focused. The study research about the relationships of the three constructs and propose a research model where it is hypothesized the mediator effect of the co-creation value process in the relationship IC and performance. We decide using the technique Partial Least Square, PLS-SEM The present work is an important theoretical and practice contribution, because shows new relationships between these constructs and point out new ways for the sport managers to achieve bettter performance. These contributions allow open the new lines of future research.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO O presente trabalho busca compreender as relações entre o capital intelectual (CI), a co-criação de valor e os resultados das empresas. Embora as relações entre o CI e os resultados, se existem trabalhos empíricos que analisam essa relação, poucos ou quase nenhum, eles o fazem levando em conta a influência dos processos de cocriação de valor entre empresas e seus parceiros. Nessa lacuna, é onde se localiza o presente trabalho, buscando trazer luz às relações entre as três variáveis indicadas e desenvolvendo um modelo de pesquisa no qual foi proposto como hipótese, a mediação da co-criação de valor no relação do CI e os resultados. Este modelo foi testado no setor de atividade física e centros esportivos espanhóis, tendo utilizado para a análise de dados a técnica de equações estruturais baseadas na variância, Partial Least Square, PLS-SEM O presente trabalho é uma importante contribuição tanto teórica quanto prática, pois estabelece a relação entre as variáveis até o momento não estudadas em conjunto, e também para os gestores esportivos proporciona uma maneira prática de melhorar seus resultados, e a partir do que aqui podem ser estabelecidas novas linhas de pesquisas futuras.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Valor para el cliente]]></kwd>
<kwd lng="es"><![CDATA[capital intelectual]]></kwd>
<kwd lng="es"><![CDATA[partial least square]]></kwd>
<kwd lng="es"><![CDATA[efecto mediador]]></kwd>
<kwd lng="en"><![CDATA[Customer value]]></kwd>
<kwd lng="en"><![CDATA[intellectual capital]]></kwd>
<kwd lng="en"><![CDATA[partial least square]]></kwd>
<kwd lng="en"><![CDATA[mediator effect]]></kwd>
<kwd lng="pt"><![CDATA[valor para o cliente]]></kwd>
<kwd lng="pt"><![CDATA[capital intelectual]]></kwd>
<kwd lng="pt"><![CDATA[partial least square]]></kwd>
<kwd lng="pt"><![CDATA[efeito de mediação]]></kwd>
</kwd-group>
</article-meta>
</front><back>
<ref-list>
<ref id="B1">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Ali]]></surname>
<given-names><![CDATA[F]]></given-names>
</name>
<name>
<surname><![CDATA[Rasoolimanesh]]></surname>
<given-names><![CDATA[SM]]></given-names>
</name>
<name>
<surname><![CDATA[Sarstedt]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Ringle]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Ryu]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research]]></article-title>
<source><![CDATA[International Journal of Contemporary Hospitality Management]]></source>
<year>2017</year>
<volume>30</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>514-38</page-range></nlm-citation>
</ref>
<ref id="B2">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Amit]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Schoemaker]]></surname>
<given-names><![CDATA[P J H]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Strategic Assets and Organizational Rent]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1993</year>
<volume>14</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>33-46</page-range></nlm-citation>
</ref>
<ref id="B3">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Andreassen]]></surname>
<given-names><![CDATA[W]]></given-names>
</name>
<name>
<surname><![CDATA[Lervik-Olsen]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Snyder]]></surname>
<given-names><![CDATA[H]]></given-names>
</name>
<name>
<surname><![CDATA[Van Riel]]></surname>
<given-names><![CDATA[ACR]]></given-names>
</name>
<name>
<surname><![CDATA[Sweeney]]></surname>
<given-names><![CDATA[JC]]></given-names>
</name>
<name>
<surname><![CDATA[Vaerenbergh]]></surname>
<given-names><![CDATA[YV]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Business model innovation and value-creation: the triadic way]]></article-title>
<source><![CDATA[Journal of Service Management]]></source>
<year>2018</year>
<volume>29</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>883-906</page-range></nlm-citation>
</ref>
<ref id="B4">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Arias-Ramos]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Serrano-Gómez]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[García-García]]></surname>
<given-names><![CDATA[O]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Existen diferencias en la calidad percibida y satisfacción del usuario que asiste a un centro deportivo de titularidad privada o pública? Un estudio piloto]]></article-title>
<source><![CDATA[Cuadernos de Psicología del Deporte]]></source>
<year>2016</year>
<volume>16</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>99-110</page-range></nlm-citation>
</ref>
<ref id="B5">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Babin]]></surname>
<given-names><![CDATA[BJ]]></given-names>
</name>
<name>
<surname><![CDATA[Darden]]></surname>
<given-names><![CDATA[WR]]></given-names>
</name>
<name>
<surname><![CDATA[Griffin]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Work and/or fun: measuring hedonic and utilitarian shopping value]]></article-title>
<source><![CDATA[Journal of Consumer Research]]></source>
<year>1994</year>
<volume>20</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>644-56</page-range></nlm-citation>
</ref>
<ref id="B6">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barney]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Firm Resources and Sustained Competitive Advantage]]></article-title>
<source><![CDATA[Journal of Management]]></source>
<year>1991</year>
<volume>17</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>99-120</page-range></nlm-citation>
</ref>
<ref id="B7">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Barney]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Wright]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Ketchen Jr]]></surname>
<given-names><![CDATA[D J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The resource-based view of the firm: Ten years after 1991]]></article-title>
<source><![CDATA[Journal of Management]]></source>
<year>2001</year>
<volume>27</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>625-41</page-range></nlm-citation>
</ref>
<ref id="B8">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Blair]]></surname>
<given-names><![CDATA[M M]]></given-names>
</name>
<name>
<surname><![CDATA[Wallman]]></surname>
<given-names><![CDATA[S M H]]></given-names>
</name>
</person-group>
<source><![CDATA[Unseen wealth: Report of the Brookings task force on intangibles]]></source>
<year>2001</year>
<publisher-loc><![CDATA[Washington DC ]]></publisher-loc>
<publisher-name><![CDATA[The Brookings Institution]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B9">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bolton]]></surname>
<given-names><![CDATA[R N]]></given-names>
</name>
<name>
<surname><![CDATA[Drew]]></surname>
<given-names><![CDATA[J H]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A Multistage Model of Customers' Assessments of Service Quality and Value]]></article-title>
<source><![CDATA[Journal of Consumer Research]]></source>
<year>1991</year>
<volume>17</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>375-84</page-range></nlm-citation>
</ref>
<ref id="B10">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bontis]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[There's a price on your head: managing intellectual capital strategically]]></article-title>
<source><![CDATA[Business Quarterly]]></source>
<year>1996</year>
<page-range>40-7</page-range></nlm-citation>
</ref>
<ref id="B11">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bontis]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intellectual capital: an exploratory study that develops measures and models]]></article-title>
<source><![CDATA[Management Decision]]></source>
<year>1998</year>
<volume>36</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>63-76</page-range></nlm-citation>
</ref>
<ref id="B12">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bontis]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Keow]]></surname>
<given-names><![CDATA[W C C]]></given-names>
</name>
<name>
<surname><![CDATA[Richardson]]></surname>
<given-names><![CDATA[S]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intellectual capital and business performance in Malaysian industries]]></article-title>
<source><![CDATA[Journal of Intellectual Capital]]></source>
<year>2000</year>
<volume>1</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>85-100</page-range></nlm-citation>
</ref>
<ref id="B13">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Bowersox]]></surname>
<given-names><![CDATA[D J]]></given-names>
</name>
<name>
<surname><![CDATA[Closs]]></surname>
<given-names><![CDATA[D J]]></given-names>
</name>
<name>
<surname><![CDATA[Stank]]></surname>
<given-names><![CDATA[T P]]></given-names>
</name>
<name>
<surname><![CDATA[Keller]]></surname>
<given-names><![CDATA[S B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[How supply chain competency leads to business success]]></article-title>
<source><![CDATA[Supply Chain Management Review]]></source>
<year>2000</year>
<volume>4</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>70-8</page-range></nlm-citation>
</ref>
<ref id="B14">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Carmona-Halty]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Schaufeli]]></surname>
<given-names><![CDATA[W]]></given-names>
</name>
<name>
<surname><![CDATA[Salanova]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Good Relationships, Good Performance: The Mediating Role of Psychological Capital - A Three-Wave Study Among Students]]></article-title>
<source><![CDATA[Frontiers in Psychology]]></source>
<year>2019</year>
<volume>10</volume>
<page-range>306</page-range></nlm-citation>
</ref>
<ref id="B15">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cepeda-Carrion]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
</person-group>
<source><![CDATA[Knowledge management processes and organizational learning and unlearning: three works on their relationship and influence on value and perfomance]]></source>
<year>2016</year>
<publisher-loc><![CDATA[Sevilla ]]></publisher-loc>
<publisher-name><![CDATA[Universidad de Sevilla]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B16">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cepeda-Carrion]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Cegarra-Navarro]]></surname>
<given-names><![CDATA[JG]]></given-names>
</name>
<name>
<surname><![CDATA[Cillo]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Tips to use partial least squares Structural equation modelling (PLS-SEM) in knowledge management]]></article-title>
<source><![CDATA[Journal of Knowledge Management]]></source>
<year>2019</year>
<volume>23</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>67-89</page-range></nlm-citation>
</ref>
<ref id="B17">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chen]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Zhu]]></surname>
<given-names><![CDATA[Z]]></given-names>
</name>
<name>
<surname><![CDATA[Xie]]></surname>
<given-names><![CDATA[HY]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Measuring intellectual capital: a new model and empirical study]]></article-title>
<source><![CDATA[Journal of Intellectual Capital]]></source>
<year>2004</year>
<volume>5</volume>
<page-range>195-212</page-range></nlm-citation>
</ref>
<ref id="B18">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Chin]]></surname>
<given-names><![CDATA[W W]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The partial least squares approach to structural equation modeling]]></article-title>
<source><![CDATA[Modern methods for business research]]></source>
<year>1998</year>
<volume>295</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>295-336</page-range></nlm-citation>
</ref>
<ref id="B19">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Cronin]]></surname>
<given-names><![CDATA[J J]]></given-names>
</name>
<name>
<surname><![CDATA[Brady]]></surname>
<given-names><![CDATA[M K]]></given-names>
</name>
<name>
<surname><![CDATA[Hult]]></surname>
<given-names><![CDATA[G T M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments]]></article-title>
<source><![CDATA[Journal of Retailing]]></source>
<year>2000</year>
<volume>76</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>193-218</page-range></nlm-citation>
</ref>
<ref id="B20">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Desarbo]]></surname>
<given-names><![CDATA[W S]]></given-names>
</name>
<name>
<surname><![CDATA[Jedidi]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Sinha]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Value Analysis in a Heterogeneous Market]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>2001</year>
<volume>22</volume>
<numero>9</numero>
<issue>9</issue>
<page-range>846-57</page-range></nlm-citation>
</ref>
<ref id="B21">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dijkstra]]></surname>
<given-names><![CDATA[TK]]></given-names>
</name>
<name>
<surname><![CDATA[Henseler]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Linear indices in nonlinear structural equation models: best fitting proper indices and other composites]]></article-title>
<source><![CDATA[Quality &amp; Quantity]]></source>
<year>2011</year>
<volume>45</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>1505-18</page-range></nlm-citation>
</ref>
<ref id="B22">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dijkstra]]></surname>
<given-names><![CDATA[TK]]></given-names>
</name>
<name>
<surname><![CDATA[Henseler]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Consistent and asymptotically normal PLS estimators for linear structural equations]]></article-title>
<source><![CDATA[Computational Statistics and Data Analysis]]></source>
<year>2015</year>
<volume>81</volume>
<page-range>10-23</page-range></nlm-citation>
</ref>
<ref id="B23">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Dodds]]></surname>
<given-names><![CDATA[WB]]></given-names>
</name>
<name>
<surname><![CDATA[Monroe]]></surname>
<given-names><![CDATA[KB]]></given-names>
</name>
<name>
<surname><![CDATA[Grewal]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Effects of price, brand, and store information on buyers' product evaluations]]></article-title>
<source><![CDATA[Journal of Marketing Research]]></source>
<year>1991</year>
<volume>28</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>307-19</page-range></nlm-citation>
</ref>
<ref id="B24">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Drucker]]></surname>
<given-names><![CDATA[P F]]></given-names>
</name>
</person-group>
<source><![CDATA[Innovation and Entrepreneurship]]></source>
<year>1985</year>
<publisher-loc><![CDATA[Harper and Row ]]></publisher-loc>
<publisher-name><![CDATA[New York]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B25">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Edvinsson]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<name>
<surname><![CDATA[Malone]]></surname>
<given-names><![CDATA[M S]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intellectual capital: The proven way to establish your company's real value by finding its hidden brainpower]]></article-title>
<source><![CDATA[Piatkus]]></source>
<year>1997</year>
</nlm-citation>
</ref>
<ref id="B26">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Efrom]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Tibshibirani]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Bootstrap methods for standard errors, con&#64257;dence intervals, and other measures of statistical accuracy]]></article-title>
<source><![CDATA[Statistical Science]]></source>
<year>1986</year>
<volume>1</volume>
<page-range>54-77</page-range></nlm-citation>
</ref>
<ref id="B27">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Escamilla-Fajardo]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Nuñez-Pomar]]></surname>
<given-names><![CDATA[JM]]></given-names>
</name>
<name>
<surname><![CDATA[Gómez-Tafalla]]></surname>
<given-names><![CDATA[AM]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Clima Organizacional y sector de pertenencia: un análisis de la percepción de los empleados de entidades deportivas]]></article-title>
<source><![CDATA[Revista de Psicología Del Deporte]]></source>
<year>2016</year>
<volume>25</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>73-6</page-range></nlm-citation>
</ref>
<ref id="B28">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Gallarza]]></surname>
<given-names><![CDATA[MG]]></given-names>
</name>
<name>
<surname><![CDATA[Gil-Saura]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
<name>
<surname><![CDATA[Holbrook]]></surname>
<given-names><![CDATA[MB]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The value of value: Further excursions on the meaning and role of customer value]]></article-title>
<source><![CDATA[Journal of Consumer Behaviour]]></source>
<year>2011</year>
<volume>10</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>179-91</page-range></nlm-citation>
</ref>
<ref id="B29">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Garcia-Parra]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Simo]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Sallan]]></surname>
<given-names><![CDATA[J M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[La evolución del capital intelectual y las nuevas corrientes]]></article-title>
<source><![CDATA[Intangible Capital]]></source>
<year>2006</year>
<volume>3</volume>
<page-range>277-307</page-range></nlm-citation>
</ref>
<ref id="B30">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Grant]]></surname>
<given-names><![CDATA[RM]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Toward a knowledge-based theory of the firm]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1996</year>
<volume>17</volume>
<page-range>109-22</page-range></nlm-citation>
</ref>
<ref id="B31">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hair]]></surname>
<given-names><![CDATA[JF]]></given-names>
</name>
<name>
<surname><![CDATA[Hult]]></surname>
<given-names><![CDATA[GTM]]></given-names>
</name>
<name>
<surname><![CDATA[Ringle]]></surname>
<given-names><![CDATA[CM]]></given-names>
</name>
<name>
<surname><![CDATA[Sarstedt]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Thiele]]></surname>
<given-names><![CDATA[KO]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods]]></article-title>
<source><![CDATA[Journal of the Academy of Marketing Science]]></source>
<year>2017</year>
<volume>45</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>616-32</page-range></nlm-citation>
</ref>
<ref id="B32">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hair]]></surname>
<given-names><![CDATA[JF]]></given-names>
</name>
<name>
<surname><![CDATA[Hult]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
<name>
<surname><![CDATA[Ringle]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Sarstedt]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Castillo]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Cepeda]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Roldan]]></surname>
<given-names><![CDATA[JL]]></given-names>
</name>
</person-group>
<source><![CDATA[Manual de partial least squares structural equation modleing (PLS-SEM)]]></source>
<year>2019</year>
<publisher-loc><![CDATA[Terrassa ]]></publisher-loc>
<publisher-name><![CDATA[Omni Science]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B33">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Heinonen]]></surname>
<given-names><![CDATA[K]]></given-names>
</name>
<name>
<surname><![CDATA[Jaakkola]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
<name>
<surname><![CDATA[Neganova]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Drivers, types and value outcomes of customer-to-customer interaction: An integrative review and research agenda]]></article-title>
<source><![CDATA[Journal of Service, Theory and Practice]]></source>
<year>2018</year>
<volume>28</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>710-32</page-range></nlm-citation>
</ref>
<ref id="B34">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Henseler]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
<name>
<surname><![CDATA[Hubona]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Ray]]></surname>
<given-names><![CDATA[P A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Using PLS path modeling in new technology research: updated guidelines]]></article-title>
<source><![CDATA[Industrial management &amp; data systems]]></source>
<year>2016</year>
<volume>116</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>2-20</page-range></nlm-citation>
</ref>
<ref id="B35">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Henseler]]></surname>
<given-names><![CDATA[J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Bridging design and behavioral research with variance-based structural equation modeling]]></article-title>
<source><![CDATA[Journal of advertising]]></source>
<year>2017</year>
<volume>46</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>178-92</page-range></nlm-citation>
</ref>
<ref id="B36">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Holbrook]]></surname>
<given-names><![CDATA[M B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Nature of Customer Value: An Axiology of Services in the Consumption Experience]]></article-title>
<person-group person-group-type="editor">
<name>
<surname><![CDATA[Rust]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Oliver]]></surname>
<given-names><![CDATA[R L]]></given-names>
</name>
</person-group>
<source><![CDATA[Service Quality: New Directions in Theory and Practice]]></source>
<year>1994</year>
<page-range>21-71</page-range><publisher-loc><![CDATA[Thousand Oaks, CA ]]></publisher-loc>
<publisher-name><![CDATA[Sage Publications]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B37">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Holbrook]]></surname>
<given-names><![CDATA[M B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Value - a Framework for Analysis and Research]]></article-title>
<source><![CDATA[Advances in Consumer Research]]></source>
<year>1996</year>
<volume>23</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>138-42</page-range></nlm-citation>
</ref>
<ref id="B38">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Hsu]]></surname>
<given-names><![CDATA[Y H]]></given-names>
</name>
<name>
<surname><![CDATA[Fang]]></surname>
<given-names><![CDATA[W]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intellectual capital and new product development performance: The mediating role of organizational learning capability]]></article-title>
<source><![CDATA[Technological Forecasting and Social Change]]></source>
<year>2009</year>
<volume>76</volume>
<numero>5</numero>
<issue>5</issue>
<page-range>664-77</page-range></nlm-citation>
</ref>
<ref id="B39">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Karpen]]></surname>
<given-names><![CDATA[I O]]></given-names>
</name>
<name>
<surname><![CDATA[Bove]]></surname>
<given-names><![CDATA[L L]]></given-names>
</name>
<name>
<surname><![CDATA[Lukas]]></surname>
<given-names><![CDATA[B A]]></given-names>
</name>
<name>
<surname><![CDATA[Zyphur]]></surname>
<given-names><![CDATA[M J]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Service-dominant orientation: measurement and impact on performance outcomes]]></article-title>
<source><![CDATA[Journal of Retailing]]></source>
<year>2015</year>
<volume>91</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>89-108</page-range></nlm-citation>
</ref>
<ref id="B40">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Karpen]]></surname>
<given-names><![CDATA[I O]]></given-names>
</name>
<name>
<surname><![CDATA[Bove]]></surname>
<given-names><![CDATA[L L]]></given-names>
</name>
<name>
<surname><![CDATA[Lukas]]></surname>
<given-names><![CDATA[B A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Linking Service-Dominant Logic and Strategic Business Practice]]></article-title>
<source><![CDATA[Journal of Service Research]]></source>
<year>2012</year>
<volume>15</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>21-38</page-range></nlm-citation>
</ref>
<ref id="B41">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Kristandl]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Bontis]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Constructing a definition for intangibles using the resource based view of the firm]]></article-title>
<source><![CDATA[Management Decision]]></source>
<year>2007</year>
<volume>45</volume>
<numero>9</numero>
<issue>9</issue>
<page-range>1510-24</page-range></nlm-citation>
</ref>
<ref id="B42">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Lev]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
</person-group>
<source><![CDATA[Intangibles: Management, measurement and reporting]]></source>
<year>2001</year>
<publisher-loc><![CDATA[Washington, DC ]]></publisher-loc>
<publisher-name><![CDATA[The Brookings Institute]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B43">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Longo]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Mura]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The effect of intellectual capital on employees' satisfaction and retention]]></article-title>
<source><![CDATA[Information &amp; Management]]></source>
<year>2011</year>
<volume>48</volume>
<numero>7</numero>
<issue>7</issue>
<page-range>278-87</page-range></nlm-citation>
</ref>
<ref id="B44">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Marr]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<name>
<surname><![CDATA[Schiuma]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Neely]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The dynamics of value creation: mapping your intellectual performance drivers]]></article-title>
<source><![CDATA[Journal of Intellectual Capital]]></source>
<year>2004</year>
<volume>5</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>312-25</page-range></nlm-citation>
</ref>
<ref id="B45">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mencarelli]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Riviére]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Perceived value in B2B and B2C: A comparative approach and cross-fertilization]]></article-title>
<source><![CDATA[Marketing Theory]]></source>
<year>2015</year>
<volume>15</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>201-20</page-range></nlm-citation>
</ref>
<ref id="B46">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mizik]]></surname>
<given-names><![CDATA[N]]></given-names>
</name>
<name>
<surname><![CDATA[Jacobson]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Trading Off between Value Creation and Value Appropriation: The Financial Implications of Shifts in Strategic Emphasis]]></article-title>
<source><![CDATA[Journal of Marketing]]></source>
<year>2003</year>
<volume>67</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>63-76</page-range></nlm-citation>
</ref>
<ref id="B47">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Mocciaro]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Battista]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Development of the Resource-Based Firm between Value Appropriation and Value Creation]]></article-title>
<source><![CDATA[Advances in Strategic Management]]></source>
<year>2005</year>
<volume>22</volume>
<page-range>153-88</page-range></nlm-citation>
</ref>
<ref id="B48">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Morales-Sánchez]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Pérez-López]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Morquecho-Sánchez]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Hernández-Mendo]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Generalizabilidad y gestión deportiva]]></article-title>
<source><![CDATA[Cuadernos de Psicología del Deporte]]></source>
<year>2016</year>
<volume>16</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>161-70</page-range></nlm-citation>
</ref>
<ref id="B49">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Nitzl]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<name>
<surname><![CDATA[Roldan]]></surname>
<given-names><![CDATA[JL]]></given-names>
</name>
<name>
<surname><![CDATA[Cepeda]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Mediation analysis in partial least squares path modeling]]></article-title>
<source><![CDATA[Industrial Management &amp; Data Systems]]></source>
<year>2016</year>
<volume>116</volume>
<numero>9</numero>
<issue>9</issue>
<page-range>1849-64</page-range></nlm-citation>
</ref>
<ref id="B50">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Nunnally]]></surname>
<given-names><![CDATA[JC]]></given-names>
</name>
<name>
<surname><![CDATA[Bernstein]]></surname>
<given-names><![CDATA[IH]]></given-names>
</name>
</person-group>
<source><![CDATA[Psychometric theory]]></source>
<year>1994</year>
<edition>3rd</edition>
<publisher-loc><![CDATA[New York, NY ]]></publisher-loc>
<publisher-name><![CDATA[McGraw-Hill, Inc]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B51">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Parasuraman]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Zeithaml]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
<name>
<surname><![CDATA[Berry]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A Conceptual Model of Service Quality and its Implications for Future Research]]></article-title>
<source><![CDATA[Journal of Marketing]]></source>
<year>1985</year>
<volume>49</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>41-50</page-range></nlm-citation>
</ref>
<ref id="B52">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Parasuraman]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Reflections on Gaining Competitive Advantage through Customer Value]]></article-title>
<source><![CDATA[Journal of the Academy of Marketing Science]]></source>
<year>1997</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>154</page-range></nlm-citation>
</ref>
<ref id="B53">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Parasuraman]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Grewal]]></surname>
<given-names><![CDATA[D]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview]]></article-title>
<source><![CDATA[Journal of the Academy of Marketing Science]]></source>
<year>2000</year>
<volume>28</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>9-16</page-range></nlm-citation>
</ref>
<ref id="B54">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Payne]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Frow]]></surname>
<given-names><![CDATA[P]]></given-names>
</name>
<name>
<surname><![CDATA[Eggert]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The customer value proposition: evolution, development, and application in marketing]]></article-title>
<source><![CDATA[Journal of the Academy of Marketing Science]]></source>
<year>2017</year>
<volume>45</volume>
<numero>4</numero>
<issue>4</issue>
<page-range>467-89</page-range></nlm-citation>
</ref>
<ref id="B55">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Penrose]]></surname>
<given-names><![CDATA[E]]></given-names>
</name>
</person-group>
<source><![CDATA[The Theory of the Growth of the Firm]]></source>
<year>1959</year>
<publisher-loc><![CDATA[Basil Blackwell ]]></publisher-loc>
<publisher-name><![CDATA[London]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B56">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Perez-Flores]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Munoz-Sanchez]]></surname>
<given-names><![CDATA[V]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The importance of social interrelationships in sport]]></article-title>
<source><![CDATA[Revista De Psicologia Del Deporte]]></source>
<year>2017</year>
<volume>26</volume>
<numero>s3</numero>
<issue>s3</issue>
<page-range>108-15</page-range></nlm-citation>
</ref>
<ref id="B57">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Peteraf]]></surname>
<given-names><![CDATA[M A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Cornerstones of Competitive Advantage: A Resource-Based View]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1993</year>
<volume>14</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>179-91</page-range></nlm-citation>
</ref>
<ref id="B58">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Porter]]></surname>
<given-names><![CDATA[M E]]></given-names>
</name>
</person-group>
<source><![CDATA[Competitive Advantage Creating and Sustaining Superior Performance]]></source>
<year>1985</year>
<publisher-loc><![CDATA[New York ]]></publisher-loc>
<publisher-name><![CDATA[The FreePress]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B59">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Real-Fernández]]></surname>
<given-names><![CDATA[J C]]></given-names>
</name>
</person-group>
<source><![CDATA[Aprendizaje Organizativo y Creación de Conocimiento en el Desarrollo de Competencias Distintivas Tecnológicas: Un Modelo Dinámico Basado en Variables Stocks y Flujos]]></source>
<year>2003</year>
<publisher-loc><![CDATA[Sevilla ]]></publisher-loc>
<publisher-name><![CDATA[Universidad de Sevilla]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B60">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rigdon]]></surname>
<given-names><![CDATA[EE]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Choosing PLS path modeling as analytical method in European management research: a realist perspective]]></article-title>
<source><![CDATA[European Management Journal]]></source>
<year>2016</year>
<volume>34</volume>
<numero>6</numero>
<issue>6</issue>
<page-range>598-605</page-range></nlm-citation>
</ref>
<ref id="B61">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Rigdon]]></surname>
<given-names><![CDATA[EE]]></given-names>
</name>
<name>
<surname><![CDATA[Sarstedt]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Ringle]]></surname>
<given-names><![CDATA[CM]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[On comparing results from CB-SEM and PLS-SEM: five perspectives and five recommendations]]></article-title>
<source><![CDATA[Marketing ZFP]]></source>
<year>2017</year>
<volume>39</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>4-16</page-range></nlm-citation>
</ref>
<ref id="B62">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sánchez]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Iniesta]]></surname>
<given-names><![CDATA[M A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Consumer Perception of Value: Literature Review and a New Conceptual Framework]]></article-title>
<source><![CDATA[Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior]]></source>
<year>2006</year>
<volume>19</volume>
<page-range>40-8</page-range></nlm-citation>
</ref>
<ref id="B63">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sánchez]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Iniesta]]></surname>
<given-names><![CDATA[M A]]></given-names>
</name>
<name>
<surname><![CDATA[Holbrook]]></surname>
<given-names><![CDATA[M B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Conceptualisation and Measurement of Consumer Value in Services]]></article-title>
<source><![CDATA[International Journal of Market Research]]></source>
<year>2009</year>
<volume>51</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>93-113</page-range></nlm-citation>
</ref>
<ref id="B64">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Slater]]></surname>
<given-names><![CDATA[S F]]></given-names>
</name>
<name>
<surname><![CDATA[Narver]]></surname>
<given-names><![CDATA[J C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer-Led and Market-Oriented: Let's Not Confuse the Two]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1998</year>
<volume>19</volume>
<numero>10</numero>
<issue>10</issue>
<page-range>1001-6</page-range></nlm-citation>
</ref>
<ref id="B65">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Smith]]></surname>
<given-names><![CDATA[J B]]></given-names>
</name>
<name>
<surname><![CDATA[Colgate]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Value Creation: A Practical Framework]]></article-title>
<source><![CDATA[Journal of Marketing Theory &amp; Practice]]></source>
<year>2007</year>
<volume>15</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>7-23</page-range></nlm-citation>
</ref>
<ref id="B66">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Spiteri]]></surname>
<given-names><![CDATA[J M]]></given-names>
</name>
<name>
<surname><![CDATA[Dion]]></surname>
<given-names><![CDATA[P A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Value, Overall Satisfaction, End-User Loyalty, and Market Performance in Detail Intensive Industries]]></article-title>
<source><![CDATA[Industrial Marketing Management]]></source>
<year>2004</year>
<volume>33</volume>
<numero>8</numero>
<issue>8</issue>
<page-range>675-87</page-range></nlm-citation>
</ref>
<ref id="B67">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Stewart]]></surname>
<given-names><![CDATA[T A]]></given-names>
</name>
</person-group>
<source><![CDATA[Intellectual capital: The new wealth of organizations]]></source>
<year>1997</year>
<publisher-loc><![CDATA[NY ]]></publisher-loc>
<publisher-name><![CDATA[Currency Doubleday]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B68">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sullivan]]></surname>
<given-names><![CDATA[P H]]></given-names>
</name>
</person-group>
<source><![CDATA[Profiting from intelectual capital: Extracting value from innovation]]></source>
<year>1998</year>
<publisher-loc><![CDATA[NY ]]></publisher-loc>
<publisher-name><![CDATA[Wiley]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B69">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sweeney]]></surname>
<given-names><![CDATA[JC]]></given-names>
</name>
<name>
<surname><![CDATA[Soutar]]></surname>
<given-names><![CDATA[GN]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Consumer perceived value: the development of a multiple item scale]]></article-title>
<source><![CDATA[Journal of Retailing]]></source>
<year>2001</year>
<volume>77</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>203-20</page-range></nlm-citation>
</ref>
<ref id="B70">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Sweeney]]></surname>
<given-names><![CDATA[J C]]></given-names>
</name>
<name>
<surname><![CDATA[Soutar]]></surname>
<given-names><![CDATA[G N]]></given-names>
</name>
<name>
<surname><![CDATA[Johnson]]></surname>
<given-names><![CDATA[L W]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Role of Perceived Risk in the Quality-Value Relationship: A Study in a Retail Environment]]></article-title>
<source><![CDATA[Journal of Retailing]]></source>
<year>1999</year>
<volume>75</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>77-105</page-range></nlm-citation>
</ref>
<ref id="B71">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Teece]]></surname>
<given-names><![CDATA[D J]]></given-names>
</name>
<name>
<surname><![CDATA[Pisano]]></surname>
<given-names><![CDATA[G]]></given-names>
</name>
<name>
<surname><![CDATA[Shuen]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Dynamic Capabilities and Strategic Management]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1997</year>
<volume>18</volume>
<numero>7</numero>
<issue>7</issue>
<page-range>509-33</page-range></nlm-citation>
</ref>
<ref id="B72">
<nlm-citation citation-type="book">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Upton]]></surname>
<given-names><![CDATA[W S]]></given-names>
</name>
</person-group>
<source><![CDATA[Business and financial reporting: Challenges from the new economy]]></source>
<year>2001</year>
<publisher-loc><![CDATA[Norwalk,CT ]]></publisher-loc>
<publisher-name><![CDATA[FASB]]></publisher-name>
</nlm-citation>
</ref>
<ref id="B73">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Vargo]]></surname>
<given-names><![CDATA[S L]]></given-names>
</name>
<name>
<surname><![CDATA[Lusch]]></surname>
<given-names><![CDATA[R F]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[From goods to service(s): Divergences and convergences of logics']]></article-title>
<source><![CDATA[Industrial Marketing Management]]></source>
<year>2008</year>
<volume>37</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>254-9</page-range></nlm-citation>
</ref>
<ref id="B74">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Viedma]]></surname>
<given-names><![CDATA[J M]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[In search of an Intellectual Capital comprehensive theory]]></article-title>
<source><![CDATA[Electronic Journal of Knowledge Management]]></source>
<year>2007</year>
<volume>5</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>245-56</page-range></nlm-citation>
</ref>
<ref id="B75">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Yong]]></surname>
<given-names><![CDATA[Wang]]></given-names>
</name>
<name>
<surname><![CDATA[Cheng-Hung]]></surname>
<given-names><![CDATA[Tsai]]></given-names>
</name>
<name>
<surname><![CDATA[Lin]]></surname>
<given-names><![CDATA[David D]]></given-names>
</name>
<name>
<surname><![CDATA[Oyunjargal]]></surname>
<given-names><![CDATA[Enkhbuyant]]></given-names>
</name>
<name>
<surname><![CDATA[Cai]]></surname>
<given-names><![CDATA[Juan]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Effects of Human, Relational, and Psychological Capitals on New Venture Performance]]></article-title>
<source><![CDATA[Frontiers in Psychology]]></source>
<year>2019</year>
<volume>10</volume>
<page-range>1071</page-range></nlm-citation>
</ref>
<ref id="B76">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wang]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Lo]]></surname>
<given-names><![CDATA[H P]]></given-names>
</name>
<name>
<surname><![CDATA[Chi]]></surname>
<given-names><![CDATA[R]]></given-names>
</name>
<name>
<surname><![CDATA[Yang]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[An Integrated Framework for Customer Value and Customer-Relationship-Management Performance: A Customer-Based Perspective from China]]></article-title>
<source><![CDATA[Managing Service Quality]]></source>
<year>2004</year>
<volume>14</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>169-82</page-range></nlm-citation>
</ref>
<ref id="B77">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wernerfelt]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[A Resource-Based View of the Firm]]></article-title>
<source><![CDATA[Strategic Management Journal]]></source>
<year>1984</year>
<volume>5</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>171-80</page-range></nlm-citation>
</ref>
<ref id="B78">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Werts]]></surname>
<given-names><![CDATA[CE]]></given-names>
</name>
<name>
<surname><![CDATA[Linn]]></surname>
<given-names><![CDATA[RL]]></given-names>
</name>
<name>
<surname><![CDATA[Jöreskog]]></surname>
<given-names><![CDATA[KG]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intraclass Reliability Estimates: Testing Structural Assumptions]]></article-title>
<source><![CDATA[Educational and Psychological Measurement]]></source>
<year>1974</year>
<volume>34</volume>
<page-range>25-33</page-range></nlm-citation>
</ref>
<ref id="B79">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Woodruff]]></surname>
<given-names><![CDATA[R B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer Value: The Next Source for Competitive Advantage]]></article-title>
<source><![CDATA[Journal of the Academy of Marketing Science]]></source>
<year>1997</year>
<volume>25</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>139-53</page-range></nlm-citation>
</ref>
<ref id="B80">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Wu]]></surname>
<given-names><![CDATA[W]]></given-names>
</name>
<name>
<surname><![CDATA[Chang]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Chen]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Promoting Innovation through the Accumulation of Intellectual Capital, Social Capital, and Entrepreneurial Orientation]]></article-title>
<source><![CDATA[R&amp;D Management]]></source>
<year>2008</year>
<volume>38</volume>
<page-range>265-77</page-range></nlm-citation>
</ref>
<ref id="B81">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Yi]]></surname>
<given-names><![CDATA[Y]]></given-names>
</name>
<name>
<surname><![CDATA[Gong]]></surname>
<given-names><![CDATA[T]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer value co-creation behavior: scale development and validation]]></article-title>
<source><![CDATA[Journal of Business Research]]></source>
<year>2013</year>
<volume>66</volume>
<numero>9</numero>
<issue>9</issue>
<page-range>1279-84</page-range></nlm-citation>
</ref>
<ref id="B82">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Youndt]]></surname>
<given-names><![CDATA[M A]]></given-names>
</name>
<name>
<surname><![CDATA[Subramaniam]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Snell]]></surname>
<given-names><![CDATA[S A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Intellectual capital profiles: An examination of investments and returns]]></article-title>
<source><![CDATA[Journal of Management studies]]></source>
<year>2004</year>
<volume>41</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>335-61</page-range></nlm-citation>
</ref>
<ref id="B83">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zander]]></surname>
<given-names><![CDATA[U]]></given-names>
</name>
<name>
<surname><![CDATA[Kogut]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Knowledge and the speed of the transfer and imitation of organizational capabilities: An empirical test]]></article-title>
<source><![CDATA[Organization Science]]></source>
<year>1995</year>
<volume>6</volume>
<numero>1</numero>
<issue>1</issue>
<page-range>76-91</page-range></nlm-citation>
</ref>
<ref id="B84">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zauner]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
<name>
<surname><![CDATA[Koller]]></surname>
<given-names><![CDATA[M]]></given-names>
</name>
<name>
<surname><![CDATA[Hatak]]></surname>
<given-names><![CDATA[I]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Customer perceived value: Conceptualization and avenues for future research]]></article-title>
<source><![CDATA[Cogent Psychology]]></source>
<year>2015</year>
<volume>2</volume>
<page-range>1-17</page-range></nlm-citation>
</ref>
<ref id="B85">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zeithaml]]></surname>
<given-names><![CDATA[V A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence]]></article-title>
<source><![CDATA[Journal of Marketing]]></source>
<year>1988</year>
<volume>52</volume>
<numero>3</numero>
<issue>3</issue>
<page-range>2-22</page-range></nlm-citation>
</ref>
<ref id="B86">
<nlm-citation citation-type="journal">
<person-group person-group-type="author">
<name>
<surname><![CDATA[Zeithaml]]></surname>
<given-names><![CDATA[V A]]></given-names>
</name>
<name>
<surname><![CDATA[Berry]]></surname>
<given-names><![CDATA[L L]]></given-names>
</name>
<name>
<surname><![CDATA[Parasuraman]]></surname>
<given-names><![CDATA[A]]></given-names>
</name>
</person-group>
<article-title xml:lang=""><![CDATA[The Behavioral Consequences of Service Quality]]></article-title>
<source><![CDATA[Journal of Marketing]]></source>
<year>1996</year>
<volume>60</volume>
<numero>2</numero>
<issue>2</issue>
<page-range>31-46</page-range></nlm-citation>
</ref>
</ref-list>
</back>
</article>
