<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1699-714X</journal-id>
<journal-title><![CDATA[Revista de la OFIL ]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. OFIL·ILAPHAR]]></abbrev-journal-title>
<issn>1699-714X</issn>
<publisher>
<publisher-name><![CDATA[Organización de Farmacéuticos Ibero-Latinoamericanos]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1699-714X2024000100008</article-id>
<article-id pub-id-type="doi">10.4321/s1699-714x2024000100008</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Satisfacción y calidad asistencial de la Telefarmacia durante la pandemia por COVID-19 en un hospital de primer nivel]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction with and quality of Telepharmacy care in a top-tier hospital during the COVID-19 pandemic]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Tajes-González]]></surname>
<given-names><![CDATA[YM]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cachafeiro-Pin]]></surname>
<given-names><![CDATA[AI]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Villaverde-Piñeiro]]></surname>
<given-names><![CDATA[L]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Castro-Rubiños]]></surname>
<given-names><![CDATA[C]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Soto-Mallo]]></surname>
<given-names><![CDATA[B]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Hospital Público da Mariña  Servicio de Farmacia]]></institution>
<addr-line><![CDATA[Lugo ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Hospital Público de Monforte de Lemos  Servicio de Farmacia]]></institution>
<addr-line><![CDATA[Lugo ]]></addr-line>
<country>España</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Hospital Público da Mariña  ]]></institution>
<addr-line><![CDATA[Lugo ]]></addr-line>
<country>España</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>03</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>03</month>
<year>2024</year>
</pub-date>
<volume>34</volume>
<numero>1</numero>
<fpage>41</fpage>
<lpage>45</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_arttext&amp;pid=S1699-714X2024000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_abstract&amp;pid=S1699-714X2024000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.isciii.es/scielo.php?script=sci_pdf&amp;pid=S1699-714X2024000100008&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN  Objetivo: Conocer el grado de satisfacción de los pacientes o sus familiares/cuidadores con respecto a la atención recibida mediante Telefarmacia desde la Consulta de Atención Farmacéutica a Pacientes Externos de un Servicio de Farmacia Hospitalaria de primer nivel.  Métodos: Estudio transversal de 5 meses de duración. Se incluyeron todos los pacientes atendidos en las Consultas de Atención Farmacéutica de manera telemática con dispensación informada de la medicación entre los meses de mayo y septiembre de 2020. Para medir el grado de satisfacción se utilizó una encuesta tipo Likert de 10 niveles. Los datos de pacientes se obtuvieron a partir del aplicativo Historia Clínica electrónica (IANUS®) y del software Silicon®. Para comparaciones entre grupos se utilizó el test t de Student de comparación de medias y el test ANOVA.  Resultados: Se realizaron un total de 392 encuestas de satisfacción a 209 mujeres (53,3%) y 183 hombres (46,7%) de edad media 59,8 años (s.d. 18,5), de las cuáles 231 (58,9%) eran pacientes y 161 (41,1%) cuidadores/familiares. Se observó una puntuación de satisfacción global de 9,88 (s.d. 0,4). No se observaron diferencias estadísticamente significativas entre la puntuación obtenida de los pacientes o cuidadores/familiares (p=0,102).  Conclusiones: La consulta telemática de atención farmacéutica constituye una valiosa herramienta que satisface las necesidades asistenciales de los pacientes y sus familiares y supone una oportunidad de mejora en la atención sanitaria integrada a distancia. Desde nuestra experiencia, la telefarmacia se posiciona como una importante estrategia para evitar desplazamientos al centro sanitario, con la consecuente mejoría en la calidad de vida de nuestros pacientes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[SUMMARY  Objective: To ascertain the degree of satisfaction of patients or their relatives/caregivers with the care received via Telepharmacy at the Outpatient Pharmaceutical Care Clinic of a top-tier Hospital Pharmacy Service.  Methods: Cross-sectional study lasting 5 months. All patients cared for online by the Pharmaceutical Care Clinics with informed dispensation of medication between May and September 2020 were included. A 10-point Likert-type survey was used to measure the level of satisfaction. Patient data was obtained from the electronic medical record program (IANUS®) and the Silicon® software. Student&#8217;s mean comparison t-test and ANOVA test were used for comparisons between groups.  Results: A total of 392 satisfaction surveys were conducted on 209 women (53.3%) and 183 men (46.7%) with an average age of 59.8 (s.d. 18.5), of whom 231 (58.9%) were patients and 161 (41.1%) caregivers/relatives. An overall satisfaction score of 9.88 (s.d. 0.4) was observed. No statistically significant differences were observed between the score obtained from patients and that obtained from caregivers/relatives (p=0.102).  Conclusions: The online pharmaceutical care clinic is a valuable tool that meets the care needs of patients and their relatives and is an opportunity for improvement in remote comprehensive healthcare. From our experience, telepharmacy is an important strategy in avoiding travel to the health centre, with the subsequent improvement in the quality of life of our patients.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Pandemia]]></kwd>
<kwd lng="es"><![CDATA[COVID-19]]></kwd>
<kwd lng="es"><![CDATA[telefarmacia]]></kwd>
<kwd lng="es"><![CDATA[atención farmacéutica]]></kwd>
<kwd lng="es"><![CDATA[calidad asistencial]]></kwd>
<kwd lng="en"><![CDATA[Pandemics]]></kwd>
<kwd lng="en"><![CDATA[COVID-19]]></kwd>
<kwd lng="en"><![CDATA[telemedicine]]></kwd>
<kwd lng="en"><![CDATA[pharmaceutical care]]></kwd>
<kwd lng="en"><![CDATA[quality improvement]]></kwd>
</kwd-group>
</article-meta>
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